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Flash Group · 1 month ago

IT Field Support Specialist I

Columbia, MD

Full-time

Hybrid

Mid Level

$48K/yr - $53K/yr

4+ years exp

FLASH Technology Group is seeking IT Field Support Specialists in Columbia, MD. The role involves providing Tier 2 and 3 support for various hardware and teleconferencing equipment, conducting site surveys, and training site personnel.

Information TechnologyPaymentsRetail

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment

Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling

Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems

Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation

Support network upgrade projects or initiatives

Support end-user connectivity needs

Qualification

TS/SCI with active polygraphIAT level I certificationTroubleshooting computer hardwareMicrosoft Windows 7Microsoft Office ApplicationsActive DirectoryAnalytical skillsRemote user supportOutstanding communication skillsTime management

Required

TS/SCI with active polygraph required

Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate degree and two (2) years of experience

Must be a US CITIZEN

Must have an IAT level I certification or higher! A+ CE, NET+ CE, SSCP

Able to lift up to 50 pounds. Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas

REQUIRED: The individual to be able to drive an ATT vehicle

Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals

Well-versed in installing windows, software, applications, antivirus and patches

Demonstrated ability to read and understand technical manuals and schematics

Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)

Able to manage time and priorities effectively

Able to work efficiently with minimal supervision

Proficient in working with end-users remotely

Demonstrated expertise in Microsoft Windows 7 and 10

Familiar with Active Directory security and policies

Excellent analytical and problem-solving skills

Outstanding communication skills to relate with team members and support workers