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Parkland College · 5 hours ago

Infrastructure Specialist

Champaign, IL

Full-time

Onsite

Mid Level

$61K/yr - $61K/yr

Parkland College is seeking an Infrastructure Specialist to ensure the stable operation of their Information Technology infrastructure. The role involves planning, developing, and maintaining network and server infrastructure, while also providing support and training to end users.

Higher Education

No H1B

Responsibilities

Install, configure, test, and maintain network hardware, software, networked peripheral devices, cabling, and networking hardware and software products

Maintain servers, including e-mail, print, and backup servers and their associated operating systems and software

Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems and assist with the planning and deployment of technology infrastructure security measures

Maintain all network hardware and equipment, including routers, switches, hubs, and UPSs

Configure and maintain cloud resources such as Azure, and other cloud services

Monitor and maintain the high level of security of the Parkland College data center and all of the systems contained within

Monitor and resolve hardware and software problems in a timely and accurate fashion

Aid in development of business continuity and disaster recovery plans and maintain current knowledge of plan executables

Respond to emergency network outages in accordance with business continuity and disaster recovery plans

Develop and deploy methodologies for monitoring and testing network performance and providing network performance statistics and reports

Develop, implement, maintain policies, procedures, and associated training plans for technology infrastructure administration and project management

Assess and recommend security and privacy policies and procedures

Develop deployment strategies, documentation, and methods for installing and upgrading equipment, components, and software

Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts

Manage and set priorities for the design, maintenance, development, and evaluation of technology infrastructure systems, including LAN/WAN, Internet, intranet, security, wireless implementations, etc

Practice IT asset management, including maintenance of component inventory and related documentation

Assess processes and procedures, recommend improvements, and assist with implementation

Respond to user requests for assistance or information and communicate with users to achieve a resolution in a timely manner

Provide escalated technical support, for network and applications, to other team members and departments

Daily interaction with team members, campus departments and external vendors

Work with college departments to evaluate network and application requirements

Work with external vendors to support existing technologies and to research networking, application, and security technologies for the college

Other duties as assigned

Qualification

Network infrastructureMicrosoft 365 administrationLinux administrationSecurity solutions managementTroubleshooting skillsCloud services configurationProject managementCustomer service orientationDocumentation maintenanceCommunication skills

Required

Bachelor's degree in a computer related field or an equivalent combination of education and work experience

Prospective new hires will successfully complete a post offer, pre-employment criminal background check with fingerprinting

Demonstrated competence in network and computer support, excellent written and verbal communication skills, service orientation and the ability to sustain excellent customer relationships

Ability and willingness to maintain network documentation and the ability to perform the physical tasks of network support

Verbal and mathematical skills sufficient to communicate effectively, evaluate specifications and proposals, and perform other duties

Functional ability in current Microsoft, Cisco, and Linux technologies, with the ability and willingness to learn new technologies as changes occurs

Excellent troubleshooting skills to ensure that servers & applications that are critical to the daily operation of the college are maintained

Solid project management abilities to effectively carry out a project to completion

Ability to assume ownership of projects with minimal oversight

Lifting and transporting of heavy to moderately heavy objects, such as servers and switches

In an effort to comply with SURS return-to-work restrictions for employers (40 ILCS 5/15-139.5), candidates for employment at Parkland College must either not be a SURS annuitant or must be willing to suspend his/her SURS annuity upon employment