Zendesk · 8 hours ago
Director, Sales Strategy
New York, United States
Full-time
Hybrid
Director/Executive
$170K/yr - $256K/yr
7+ years expZendesk helps companies build better relationships with their customers. We are seeking a Director, Sales Strategy to lead our global efforts in transforming how Zendesk drives revenue growth and operational excellence. This role involves setting the vision and strategy for Sales Acceleration and partnering with executive leadership to ensure alignment of go-to-market priorities.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Set the vision and strategy for Sales Acceleration, designing initiatives that drive sustainable sales growth, productivity, and operational efficiency across the global organization
Lead and inspire a high-performing team, providing direction, mentorship, and development opportunities to maximize collective impact
Partner with executive leadership across Product Marketing, Sales Operations, Revenue Strategy, IT, and other critical functions to ensure alignment of go-to-market (GTM) priorities
Drive enterprise-level transformation, scaling sales processes, enablement, and tools to support global business expansion
Translate complex data and insights into board- and executive-level recommendations that shape sales strategies and investments
Champion adoption of best practices, methodologies, and technology that enhance sales effectiveness and customer engagement
Oversee cross-functional initiatives that integrate product, process, and enablement strategies into seamless execution across markets
Act as a trusted advisor to Sales and GTM leadership, influencing decision-making and ensuring operational alignment with long-term corporate objectives
Qualification
Required
Bachelor's degree required; MBA or advanced degree preferred
7–10+ years of experience in SaaS sales strategy, management consulting, investment banking, or GTM leadership, with demonstrated success in leading large-scale strategic initiatives
Proven experience designing and executing GTM acceleration strategies that deliver measurable revenue impact
Strong track record in leading teams and managing cross-functional stakeholders at the executive level
Advanced analytical and strategic problem-solving skills, with the ability to synthesize insights into enterprise-wide action plans
Exceptional communication skills with experience presenting to C-suite and board-level audiences
Demonstrated ability to thrive in a high-growth, dynamic environment with a global footprint
A results-driven mindset with a strong bias for action and innovation
Fluency in English (reading, writing, and speaking)
Preferred
MBA or advanced degree preferred
Benefits
This position may also be eligible for bonus, benefits, or related incentives.
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
CTO
Recent News
Small Business Trends
2025-12-25
2025-12-20
2025-12-18
Company data provided by crunchbase