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CCA Global Partners · 2 days ago

Platform Administration Manager (CMS)

Manchester, NH

Full-time

Hybrid

Senior Level

7+ years exp

CCA Global Partners is a cooperative business model focused on empowering family-owned businesses across North America. As a Platform Administration Manager, you will oversee the technical management of the content management system and provide support to clients while managing platform promotional activities to enhance user engagement and client success.

Retail

Work & Life Balance

Responsibilities

Serve as the primary point of contact for client technical inquiries, building strong partnerships and gaining a clear understanding of each client’s unique site needs

Provide ongoing support with content updates, resolving issues as they arise and acting as a liaison to the CCA For Social Good team

Guide new clients through the site development process, delivering training on administrative and content management tasks as well as creating training materials to empower clients to manage websites effectively through self-service

Lead the development and execution of the website engagement strategy, including content planning, creation, and sourcing

Manage multimedia content and video production and coordinate the deployment of e-newsletters and other platform promotional materials to drive user engagement

Manage, edit, and maintain website content, including graphic manipulation and the integration of Web Content Accessibility Guidelines (WCAG) strategies and utilize automated tools to identify and fix broken links, ensuring optimal site performance

Collect and analyze website data and analytics and oversee all tasks related to new site setup, including coordinating with multiple organizations, gathering client requirements, and entering content

Qualification

Content management systemClient support expertiseWebsite engagement strategyGraphic editingTroubleshooting skillsLeadership skillsCommunication skillsInterpersonal skillsOrganizational abilities

Required

At least 7 years of experience in technical website and content management, complemented by demonstrated client support and client success expertise

Excellent technical, diagnostic, and troubleshooting skills

Strong leadership and organizational abilities

Genuine commitment to building professional relationships with both staff and clients

Exceptional communication, motivational, and interpersonal skills to successfully manage the wide range of relationships and responsibilities in this role