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AssetMark · 10 hours ago

Client Services & Operations Specialist

Phoenix, AZ

Full-time

Hybrid

Entry Level

$55K/yr - $65K/yr

1+ years exp

AssetMark is a company shaping the future of financial services, and they are seeking a Client Services & Operations Specialist. In this role, you will support financial advisors by managing account operations, providing guidance on account processes, and ensuring exceptional service delivery.

AdviceConsultingFinancial Services

No H1B

Responsibilities

Serve as a primary point of contact for advisors and their staff, providing guidance on account opening, funding, maintenance, and transfer requests

Manage a queue of service cases, ensuring timely and accurate resolution of inquiries and operational tasks

Review and process transfer paperwork accurately and efficiently, including ACAT, Non-ACAT, and DTC transfers

Track incoming and outgoing transfers, resolving issues and NIGO items promptly

Collaborate with internal teams and partner custodians to process transactions such as contributions, withdrawals, investment changes, and transfers

Provide training and support on platform usability and administrative processes

Take ownership of requests, follow through to completion, and maintain clear communication with stakeholders

Ability to assess and minimize risk to organization

Conduct daily audits to ensure accurate books and records

Report feedback on process improvements and help manage firm risk by setting appropriate expectations

Qualification

Financial services experienceTransfer processes knowledgeCustomer service mindsetCommunication skillsProficiency with business toolsAdaptabilityProblem solvingSelf-motivated