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Luminare Health · 5 hours ago

Senior Director Client Management - Luminare Health

Rosemont, IL

Full-time

Onsite

Mid, Senior Level

$101K/yr - $189K/yr

7+ years exp

Luminare Health is a purpose-driven company that values employee development and growth. The Head of Client Management will provide strategic leadership, oversee client management operations, and ensure high levels of service and retention for clients in the region.

Health CareInsuranceTelehealth

Responsibilities

Setting the strategy, and direction to drive high levels of service and retention for all clients within the region

Analyzing monthly reports, industry and client specific results to proactively identify trends, and setting appropriate direction

Being the “face of Luminare Health” within the market, and with clients, providing direction, establishing credibility and trust, and represent the best interests of Luminare Health

Proactively addresses issues, and communicates findings and suggestions to clients and the senior management team

This will require attending/participating in annual renewal meetings, assisting with relationship development with clients and brokers & attending meetings with regional president and client managers to review renewal strategy

Assigning and monitoring CM, CC and Sales/Marketing workloads

Facilitating the ongoing education and development of the Client Management staff regarding industry trends, regulatory changes, and new product designs and features

His will require the commitment to assisting current team members with day-to-day client issues, high priority issue resolution to include

Supporting the Client Management team with new client implementations process by working collaboratively with other Luminare Health functions, adhering to project plans, timetable, and providing direction to ensure a smooth and seamless transition

Functioning as the key point of contact, providing consultative support, a high level of customer service, and working proactively across Luminare Health departments to meet client needs, and resolving client issues in a timely and equitable way

Ensure strong client relationships are established and maintained through personal contact with clients, phone calls, visits, or entertaining

Analyzing monthly reports, proactively addresses issues, and communicates findings and suggestions to clients

Driving upsales of products and services as appropriate

Performing other duties as needed/assigned

Qualification

Client Management experienceProject ManagementTeam LeadershipConsultative selling skillsState insurance licenseCross Functional Team BuildingPC literacy/Microsoft officeBachelor degreeCommunication SkillsInterpersonal SkillsSelf-motivated

Required

7+ years Client Management experience

Previous experience managing a Client Management team

Possess keen understanding of Luminare Health business strategy

Project Management: prioritizes process, establish and meet deadlines, manages diverse group of individuals to meet time critical deadlines and complete tasks

Communication Skills: demonstrate effectiveness in both written and verbal skills, is able to effectively persuade, shares information in concise manner

Interpersonal Skills: relates well to all kinds of people, inside and outside of the organization; builds appropriate rapport; uses diplomacy and tact; can diffuse high tension situation comfortably

Cross Functional Team Building: successfully blends people into teams; establishes purpose of team; creates strong morale; shares successes; gains respect of team

Self-motivated: makes things happen; energized by challenge; understands the importance and impact of assignments and tenaciously move toward completion

PC literacy/Microsoft office

Bachelor degree in related field