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Edmunds GovTech · 1 month ago

IT Tech Services Engineer

Clifton Park,NY,US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Edmunds GovTech is seeking an IT Tech Services Engineer to provide helpdesk support for their clients. The role involves monitoring critical systems, assisting with network configurations, and conducting on-site support for clients to ensure seamless IT operations.

Cloud ComputingComputerGovTechSoftware

Work & Life Balance

Responsibilities

Performs helpdesk support for EGT and our contracted MSP clients

First point of escalation for IT Services Engineers

Monitors critical systems (e.g. VM Hosts, Datto, AWS, N-Able, etc.) to proactively troubleshoot any issues and ensure the company and its intellectual property is always protected

Assists with configuration and setup of networks for contracted clients

Maintains and monitors all devices for both EGT and MSP clients

As needed, conducts on-site support for MSP clients for both network and computer issues

Performs analysis and assessment of client networks to assist in evaluating end user needs and recommending appropriate hardware and software solutions

Sets up new PCs for company staff and MSP clients, including configuration of needed software and drivers

Helps administer various information systems (Office 365, Jive, KnowBe4, N-Able, etc.)

Maintains and repairs network related equipment (e.g. routers, firewalls, switches) and peripheral devices

Configures LAN/WAN/VLANS and manages network security to maintain privacy and protection from attack

Performs regular upgrades to ensure systems remain current / patched

Troubleshoots system failures and provide solutions to restore functionality

Qualification

Network configurationHelpdesk supportSystem troubleshootingTechnical certificationsCustomer serviceAnalytical skillsCommunication skillsOrganizational skills