'Alohilani Resort Waikiki Beach · 1 month ago
Front Office Highgate Internship
US-FL-Key West
Internship
Onsite
InternHighgate is a leading real estate investment and hospitality management company, and they are seeking Front Office Interns for the summer at Southernmost Beach Resort in Key West. The role involves learning about the hospitality industry while providing excellent service to guests and assisting management in various front office operations.
HospitalityLeisureTravel
Responsibilities
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Must be able to cross-train in other hotel related areas
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating guest or operational needs
Perform other duties as requested by management
Maintain a friendly and warm demeanor at all times
Qualification
Required
Possess a high level of attention to detail and a strong work ethic
Strong communication skills are required
Ability to multi-task in a fast-paced environment
Confidence to provide feedback to management
Strong follow through
Flexible schedule and the ability to work all shifts, weekends and holidays
Effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
Effective at listening to, understanding, and clarifying concerns raised by employees and guests
Able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Maintain regular attendance in compliance with Highgate Hotel Standards
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Able to cross-train in other hotel related areas
Able to maintain confidentiality of information
Able to show initiative, including anticipating guest or operational needs
Perform other duties as requested by management
Maintain a friendly and warm demeanor at all times
Company
'Alohilani Resort Waikiki Beach
ʻAlohilani Resort Waikiki Beach sits where the city meets the sand with a sophisticated, awe-inspiring design that pays homage to Hawaii's rich cultural heritage.
Founded in 2018
201-500 employees
Funding
Current Stage
Growth StageRecent News
Pacific Business News
2023-11-01
Company data provided by crunchbase