Morgan Stanley · 1 hour ago
Home Loans - Post Closing, Assistant Vice President
Tempe, AZ
Full-time
Onsite
Mid Level
$85K/yr - $140K/yr
3+ years expMorgan Stanley is a global financial services leader, and they are seeking an Assistant Vice President for their Home Loans division to provide post-closing client support. The role involves handling complex client service escalations, collaborating on loss mitigation, and maintaining knowledge of mortgage servicing regulations.
Asset ManagementFinanceFinancial ServicesLending
Responsibilities
Post Closing (servicing) escalations that fall outside the scope of our Servicing vendor. These are highly complex scenarios where detailed client interaction is required, i.e.: co-op modifications, easements, vesting changes, etc.)
Servicing Concierge support for extraordinary events (such as natural disasters) where proactive client outreach and multiple client interactions are required (i.e.: loss draft claim process for a total home loss)
Collaborate on loss mitigation and work out recommendations with Servicing Oversight and Credit Risk Department
Work on post-closing projects, as required, i.e.: if there’s a Quality Assurance finding, an Audit finding, or other control gaps or risk identified
As needed, help develop effective and meaningful presentations & project update materials suitable for stakeholders, business partners and project participants regarding topical projects, including project progress, recommendations/decisions
Maintain working knowledge of applicable mortgage servicing regulations (e.g., RESPA, TILA)
Qualification
Required
3 - 5+ years of relevant mortgage experience
Extensive knowledge of mortgage industry, including servicing
Deep understanding of insurance documentation, requirements, and risk implications
Proven track record of running strategic projects & production functions
Eligible for employment with an FDIC-insured institution
Strong analytical, organizational, and communication skills
Ability to present to senior leadership, regulators and auditors
Preferred
Preferred system knowledge of Mortgage Cadence and Black Knight
Ability to interact directly with Clients, our Servicing Team, and our Private Bankers as required, on the initial escalation of new issues
Possess depth of mortgage product knowledge, from originations through servicing
Ability to collaborate and build strong cross functional relationships (in particular across control partners)
Strong communication skills, both written and verbal, and interpersonal skills required
Self-starter with a strong sense of ownership; ability to manage time, prioritize and plan accordingly
Proficient in the use of a variety of systems; including MS Office (Word, EXCEL, Outlook, PowerPoint)
Benefits
Some of the most attractive and comprehensive employee benefits and perks in the industry
Company
Morgan Stanley
Morgan Stanley is a financial services company that offers securities, asset management, and credit services.
10001+ employees
H1B Sponsorship
Morgan Stanley has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (222)
2024 (195)
2023 (173)
2022 (153)
2021 (165)
2020 (173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-05IPO
Leadership Team
James Gorman
Chairman and CEO
Ted Pick
Chief Executive Officer (CEO)
Recent News
Company data provided by crunchbase