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Park Community Credit Union · 1 month ago

Payment Services Specialist

Louisville, KY

Full-time

Onsite

Mid Level

3+ years exp

Park Community Credit Union is dedicated to building thriving communities and is seeking a Payment Services Specialist to process payment transactions such as wires and ACH while ensuring accuracy and fraud prevention. The specialist will monitor payment systems, resolve disputes, assist staff, and maintain compliance with regulations, contributing to the operational effectiveness of the credit union.

BankingCreditFinancial Services

Work & Life Balance

Responsibilities

Process and maintain functions related to payment transactions such as - wire transfers, ACH payments, direct deposits, ACH exceptions, payroll deductions, share drafts, and share draft exceptions, check returns and adjustments, mobile deposits, loan payments (both mailed and online-message board) in a timely and accurate manner

Monitor transactions to identify and eliminate the various types of payments systems fraud including check fraud, ACH fraud, and wire fraud

Monitor and complete ACH dispute processes as needed

Assist branch staff with the payment services needs to ensure the best service to members

Provide backup in other areas of support operations as needed or assigned

Maintain knowledge of backup processes to ensure accuracy of work

Review procedures on a continual basis to ensure quality assurance and for maximum efficiency

Prepare and maintain assigned reports in a timely and accurate manner as assigned or requested

Remain up to date on regulations and policies involving payment services including awareness of fraudulent activity and methods to minimize credit union risk and/or losses

Perform other duties as assigned

Qualification

Payment transaction processingFraud preventionRegulatory complianceConflict resolution10-key calculator operationPC software proficiencyInterpersonal skills

Required

Three years to five years of similar or related experience

A high school education or GED

Must be able to operate 10-key calculator by touch

Should have experience with PC software programs

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation

Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication

Company

Park Community Credit Union

Park Community is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union, a mission driven organization owned by our members that exists to empower communities, fuel dreams, and cultivate belonging.

Founded in 1965

Louisville, Kentucky, USA

201-500 employees