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RealManage · 1 month ago

Director of Community Association Management / DCAM (WVA2025)

Woodbridge, VA, USA

Full-time

Onsite

Lead/Staff, Director/Executive

$110K/yr - $120K/yr

3+ years exp

RealManage is a prominent national firm recognized for its exceptional community association management services. The Director of Community Association Management will oversee a team, ensuring compliance with company standards and fostering positive relationships with clients and team members.

Real Estate

Responsibilities

Adheres to the Guiding Principles of the company and ensures all calls / emails are responded to within 48 hours of receipt

Directly supervises CAMS & ACAMS ensuring compliance with company mission, vision, values, and standard operating procedures

Provides specific assistance to CAMS, ACAMS in trouble-shooting specific problems on properties where additional leadership and/or training is needed, or when Board/homeowner relationships are in jeopardy

Develops and leads with participatory involvement portfolio team meetings, all team meetings and weekly individual manager touch-base meetings

Performs annual performance reviews and performance management for all CAMS & ACAMS. Has authority to approve annual salary increases up to 3%

Assists with and supports Customer Satisfaction Campaign efforts attending up to four evening meetings per month

Assists Executive Vice President and Vice President of Business Operations with client retention strategy for all watch list accounts, key accounts, and other accounts as deemed appropriate by Executives

Coordinates schedules and attends board and membership meetings proactively, mentors managers, creating a layering approach to maintain positive relationships with Board members and ensure client retention

Administers duty-manager calendar to provide staffing of after-hours emergency call list. Trains and advises participating CAMs and ACAMs as needed on procedures

Reviews and audits all annual meeting packets for assigned CAMS at least quarterly, providing coaching and corrective action where needed to ensure consistency in company deliverables

Reviews Company reports for trending and compliance and is responsible for attaining goals and adherence to Company standards of operation

Ensures that property inspections are taking place as contractually required by reviewing reports and providing follow-up on problem areas to ensure action taken is effective

Oversees projects involving all CAMS and ACAMS to ensure timely completion, including certain seasonal projects

Reviews income statements and variance reports for all portfolio properties on a quarterly basis to ensure quality, accuracy, and addresses any concerns as appropriate. Understands and recognizes association cash flow and is able to inform Board as to negative and or positive and provides recommendations

Proficient in Association budget preparation, review, and regulatory requirements. Reviews budgets before they are submitted to Boards for approval

Reviews CINC Systems functions on a regular basis to ensure managers are utilizing properly to manage the community effectively, including work orders, management reports, calendars, committee and Board lists and documents updates

Acquires and maintains current knowledge of state and regulatory agency statutes

Shows proficiency in delinquency and collections processes

Understands contract terms, renewal dates and implementation within book of business supervised

Possesses a thorough understanding of plats, ownership, and property rights

Understands the Board election process

Understands the legislative process and is able to educate clients/CAMs on new laws

Provides oversight, on-boarding of new team members, and training to new CAMs and ACAMs as they work through required training and ensures training compliance

Attends monthly Director, Management, and Leadership meetings as appropriate

Conducts business at-all -times with the highest standards of personal, professional, and ethical conduct

Is responsible for compliance with Company guidelines and management operations as it relates to specific procedures listed herein

Other work-related tasks as needed

Qualification

Community Association ManagementCMCA CertificationBudgetingVendor ManagementStaff ManagementUnderstanding Financial StatementsOnboarding New ClientsProject ManagementDevelopersCommunication