Central Bank · 1 day ago
Teller Supervisor
Moberly, MO
Full-time
Onsite
Mid LevelCentral Bank is seeking a Teller Supervisor to oversee daily teller operations and ensure compliance with policies and procedures. The role involves coaching and motivating the teller team, providing exceptional customer service, and achieving sales goals through cross-selling financial products and services.
FinanceFinancial Services
Responsibilities
Performs supervision of daily teller team and operations, including risk assessment, coaching, motivating, and ensuring compliance to established policies and procedures
Performs a wide variety of duties including; basic/advanced account transactions, cash handling and branch control procedures
In addition to teller duties, assists tellers as a resource in the efficient handling of customer needs, reviewing and checking the work of other tellers, and assisting in the resolution of other teller problems
Provides legendary service to meet needs and expectations of customer
Works to meet sales goals by promoting and cross selling a combination of financial products and services
Contributes to a team environment by accomplishing bank and branch results
Must have knowledge of compliance and fraud issues for protection of customer and bank
Provides leadership in operations and sales
Observes and coaches sales, service, and operations
Shows a mastery of all skills and directs others without branch manager's prompting
Able to perform opening and closing branch duties
Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations
Assists customers/employees, coaching, daily tasks, motivation and achieving branch and individual sales goals
Assist tellers in locating cash discrepancies; manage unusual window transactions and answer difficult customer questions
Receives checks and cash for deposit and payment to accounts, verifies amounts, and examines checks for proper endorsement, ownership and fraud risk
Cashes checks and processes withdrawals, pays out money after verification of signatures and customer balances
Accurately counts, checks, and reconciles coins, currency, and transactions
Maintain cash drawer within prescribed limits
Purchase from and sell money to vault as needed
Assigns duties and work schedules to ensure efficient functioning of the department
Cross sells and answers customer inquiries of financial products and service offerings
Responsible for following branch control and cash handling procedures
Responsible for cross selling bank products and services to meet individual goals
Interacts with other Consumer Banking and Bank employees to complete customer and employee requests
Provides Legendary Service to customers, and coworkers, while establishing strong relationships
Performs functions of daily supervisor, such as training and development, coaching, counseling, performance reviews and maintaining an atmosphere conducive to open communication
May be involved with discipline, promotion, transfers and termination of staff when appropriate
Provides a model of accuracy, service, strong sales ability, and efficiency for other tellers
Must act in a professional manner
Has authority to sign cashier's checks, approve transactions, and make decisions regarding enforcement of transaction procedures
Understands role in case of robbery and knows proper post-robbery procedures
Responsible for compliance with all banking regulations which are applicable to the job, including Bank Secrecy Act and information security initiatives
Accountable for other tasks as directed
Reports to Branch Manager and indirectly to Assistant Manager
Work is reviewed by Branch Manager and Assistant Manager
Tellers will report indirectly to the Teller Supervisor with questions whenever management is not present
Daily direction on work comes from various supervisory staff
Qualification
Required
Performs supervision of daily teller team and operations, including risk assessment, coaching, motivating, and ensuring compliance to established policies and procedures
Performs a wide variety of duties including; basic/advanced account transactions, cash handling and branch control procedures
In addition to teller duties, assists tellers as a resource in the efficient handling of customer needs, reviewing and checking the work of other tellers, and assisting in the resolution of other teller problems
Provides legendary service to meet needs and expectations of customer
Works to meet sales goals by promoting and cross selling a combination of financial products and services
Contributes to a team environment by accomplishing bank and branch results
Must have knowledge of compliance and fraud issues for protection of customer and bank
Provides leadership in operations and sales
Observes and coaches sales, service, and operations
Shows a mastery of all skills and directs others without branch manager's prompting
Able to perform opening and closing branch duties
Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations
Assists customers/employees, coaching, daily tasks, motivation and achieving branch and individual sales goals
Assist tellers in locating cash discrepancies; manage unusual window transactions and answer difficult customer questions
Receives checks and cash for deposit and payment to accounts, verifies amounts, and examines checks for proper endorsement, ownership and fraud risk
Cashes checks and processes withdrawals, pays out money after verification of signatures and customer balances
Accurately counts, checks, and reconciles coins, currency, and transactions
Maintain cash drawer within prescribed limits
Purchase from and sell money to vault as needed
Assigns duties and work schedules to ensure efficient functioning of the department
Cross sells and answers customer inquiries of financial products and service offerings
Responsible for following branch control and cash handling procedures
Responsible for cross selling bank products and services to meet individual goals
Interacts with other Consumer Banking and Bank employees to complete customer and employee requests
Provides Legendary Service to customers, and coworkers, while establishing strong relationships
Performs functions of daily supervisor, such as training and development, coaching, counseling, performance reviews and maintaining an atmosphere conducive to open communication
May be involved with discipline, promotion, transfers and termination of staff when appropriate
Provides a model of accuracy, service, strong sales ability, and efficiency for other tellers
Must act in a professional manner
Has authority to sign cashier's checks, approve transactions, and make decisions regarding enforcement of transaction procedures
Understands role in case of robbery and knows proper post-robbery procedures
Responsible for compliance with all banking regulations which are applicable to the job, including Bank Secrecy Act and information security initiatives
Accountable for other tasks as directed
Reports to Branch Manager and indirectly to Assistant Manager
Work is reviewed by Branch Manager and Assistant Manager
Tellers will report indirectly to the Teller Supervisor with questions whenever management is not present
Daily direction on work comes from various supervisory staff
Has proficiency in teller operations
High School diploma or GED if required
Successful completion of in-house training programs required
Ability to handle large sums of cash accurately
Ability to clearly understand and describe bank products and services to make effective referrals
Good interpersonal communication is required
High level of attention to detail
Professional demeanor and good communication skills
Ability to work in fast paced environment with accuracy
Ability to handle highly confidential customer information
Computer skills (email, printer, copy), Image Scanner, Cash Counting Machine, Cash Dispensing Machine, Coin Counter skills are needed
Preferred
Supervisory experience preferred
Previous teller or banking experience is preferred
Progression in sales ability is expected
Previous retail and/or sales experience preferred
Proficient knowledge in bank products and services with ability to effectively communicate options to customers
Company
Central Bank
Central Bank is a privately held $20 billion bank headquartered in Jefferson City, Missouri. Serving 13 markets in 8 states.
Founded in 1955
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-04-10Acquired
1998-07-01IPO
Leadership Team
Bill Ferguson
President and CEO
Marshall Abney
President & CEO
Recent News
Business Wire
2022-03-01
Company data provided by crunchbase