Dorsia · 1 month ago
Hospitality Analyst
Miami, FL and New York City, NY
Full-time
Hybrid
Entry Level
$65K/yr - $70K/yr
1+ years expDorsia is a fast-growing hospitality-tech company that is redefining access to restaurants and experiences. As a Hospitality Analyst, you will ensure exceptional service and coordination between Dorsia members and restaurant partners while managing the reservation process and enhancing the overall brand experience.
Online PortalsReservationsRestaurantsSoftware
Responsibilities
Serve as the primary liaison to restaurant partners, aligning on availability, confirmations, and operational needs to maintain strong relationships post-sale
Manage the end-to-end reservation process, overseeing that all Dorsia member reservations are confirmed accurately and promptly through proactive, organized operational workflows
Ensure each partner and Dorsia member receives a premium, white-glove experience through thoughtful, timely communication
Educate and empower restaurant partners to leverage Dorsia’s platform effectively and deliver best-in-class service
Lead with subject matter expertise and find creative solutions to operational challenges
Work cross-functionally to deliver on the needs and feedback of restaurant partners and members
Collaborate with internal teams to streamline workflows, improve tools, and align hospitality operations with company goals
Maintain Dorsia’s premium communication standards, ensuring clarity, warmth, and brand alignment across every interaction
Qualification
Required
1–3 years of experience in hospitality, guest services, operations, or a related field
Proven ability to manage time-sensitive workflows with precision and accountability
Exceptional written and verbal communication, with the ability to uphold a polished, premium tone
Strong organizational skills, structured thinking, superb attention to detail, and excellent time management
Ability to problem-solve under pressure and respond quickly to unexpected challenges
Thrives in a fast-paced environment, demonstrating adaptability, proactive initiative, and exceptional follow-through
Exhibits a natural commitment to hospitality at its highest level, consistently demonstrating composure, empathy, and customer-centric thinking
Experience working in a tech-driven work environment
You will work from our office and have flexibility to work evenings, weekends, and peak hospitality hours as needed
Preferred
Prior experience working with restaurants, guest services, or membership-driven experiences
Familiarity with hospitality technology systems or CRM platforms
Benefits
Equity
Flexible PTO
Full suite of benefits including medical, dental, vision, and FSA
401(k)
In-office lunch three times a week
Employee dining credits
Strong mentorship and opportunities for career development
One Medical membership, Teladoc, Talkspace, Kindbody access
Company
Dorsia
Dorsia is a members-only platform that offers reservations at in-demand restaurants in major cities
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$50.4MKey Investors
Index Ventures
2025-02-14Series A· $50.4M
2025-02-14Seed
Leadership Team
Marc Lotenberg
Founder, CEO, Chairman
Recent News
2025-12-19
PR Newswire
2025-10-16
Business Insider
2025-08-31
Company data provided by crunchbase