Little Land Pediatric Therapy & Play Gym · 1 month ago
Director of Patient & Family Engagement (Pediatric Therapy)
Cedar Park, TX
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expLittle Land Pediatric Therapy & Play Gym is seeking a dynamic and compassionate Director of Patient & Family Engagement to lead efforts in creating an exceptional experience for every family served. This leadership role oversees the pediatric therapy scheduling department and supervises special programs, focusing on enhancing family engagement and satisfaction.
FitnessHealth CareMedicalTherapeuticsWellness
Responsibilities
Lead the scheduling and administrative team that manages patient intake, evaluations, recurring sessions, reschedules, and make-up visits
Ensure timely, efficient, and family-centered communication throughout the therapy onboarding and scheduling process
Collaborate with clinical leaders to balance caseloads and optimize therapy schedules
Track scheduling performance metrics, including cancellations, no-shows, and waitlist management
Serve as the primary point of contact for escalated patient or family concerns, ensuring thoughtful and professional resolution
Foster a culture of hospitality and responsiveness that supports patients and families throughout their therapy journey
Design and implement initiatives that increase patient and family satisfaction, retention, and engagement
Oversee and grow special programs including birthday parties, Parents’ Night Out, Sensory Art, Music Exploration, and other family-focused offerings
Coordinate staffing, logistics, and marketing for programs to deliver high-quality, memorable experiences
Build and maintain relationships with families, schools, and community partners to expand program participation
Track program outcomes and implement strategies to increase effectiveness, quality, and profitability
Supervise scheduling coordinators, administrative support staff, and special program team members
Provide mentorship, training, and coaching to strengthen team performance
Collaborate with executives on initiatives that align family engagement with broader organizational goals
Partner with the marketing team to promote therapy services and family programs across Texas and California communities
Represent the organization at community events, schools, and professional partnerships
Support efforts to increase referrals, awareness, and participation through outreach and relationship-building
Qualification
Required
At least 5 years of experience in pediatric therapy administration, healthcare scheduling, early childhood education, or customer service management
Strong leadership, team management, and interpersonal skills
Excellent communication abilities with children, families, and staff
Proficiency in EMR systems, scheduling software, and Microsoft Office
Highly organized, proactive, and adaptable in problem-solving
Passion for family-centered care and creating memorable experiences
Preferred
Bachelor's degree in Healthcare Administration, Early Childhood Education, Business, or related field preferred
Experience in program oversight, events, or marketing/sales strongly preferred
Benefits
Health insurance
Paid time off
Continuing education support
Opportunities for career growth
Company
Little Land Pediatric Therapy & Play Gym
Little Land Pediatric Therapy & Play Gym is a unique, child-centered destination where developmental therapy meets purposeful play—all under one roof.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ernie Beltz Jr.
Chief Executive Officer
Company data provided by crunchbase