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FIS · 1 month ago

Managed Service Change Analyst II

US FL JAX 347

Full-time

Onsite

Mid Level

$30.38/hr - $49.52/hr

FIS is a leading company in fintech, focused on powering the world’s economy through innovative technology. The Managed Service Change Analyst will gather and analyze business requirements for processes related to cleared derivatives, translating them into functional specifications and collaborating with various stakeholders to ensure effective solutions.

BankingFinancial ServicesFinTechPayments

Responsibilities

Collaborate with clients and BPaaS Operations teams to gather high-level requirements and understand business needs

Document business requirements clearly and translate them into detailed functional specifications

Provide analytical support by coordinating data extraction from multiple databases and interpreting results

Build strong client relationships, serving as a trusted advisor

Partner with Project Managers, Architects, Developers, and other stakeholders to design effective solutions

Participate in functionality, integration, and user acceptance testing, creating, and maintaining test cases as well as documenting results

Adhere to established change management processes for change deployment

Weekend work is expected

Qualification

Change management principlesUnixOracle SQLFinancial services industrySoftware development life cycleCustomer service skillsVerbal communicationWritten communication

Required

Familiarity with the financial services industry, basic technical skills, and change management principles

Proficiency in Unix and Oracle SQL databases

Demonstrated success as a Change Analyst in fast-paced, multi-project environments

Familiarity with end-to-end software development life cycles (SDLC, waterfalls, iterative, modern agile)

Thorough understanding of requirements definition and solution design (e.g., model-driven tools and techniques - conceptual component models, business process models, use cases)

Strong customer service skills with a track record of building high levels of satisfaction for both internal and external clients

Exceptional verbal and written communication skills, with the ability to convey complex concepts to technical and non-technical audiences at all organizational levels