Comtech Telecommunications Corp. · 4 hours ago
Program Manager, Client Services
Broomfield, CO
Full-time
Hybrid
Senior Level
$100K/yr - $125K/yr
5+ years expComtech Telecommunications Corp. is a leading global technology company providing innovative communications solutions. The Program Manager, Client Services is responsible for managing system integration, leading projects, and optimizing client communications to enhance satisfaction and drive revenue growth.
Developer PlatformInformation TechnologyInternetManufacturingPublic RelationsTelecommunicationsWireless
Responsibilities
Lead all aspects of the program lifecycle, including contributions to service solution implementation and deployment, and fully accountable for the daily ongoing support and delivering new solutions, features, and change management activity
Drive the completion of company-critical NG9-1-1 deployments to meet client contract requirements, including milestones and timelines, to maximize revenue
Communicate often with the client, cross-functional teams, and External Providers. Maintain a reputation for responding quickly to emails, requests, and other forms of communication. Coordinate and host program meetings with clients, including feedback and materials from applicable internal subject matter experts and coordinate their attendance to present during client meetings. Deliver timely meeting agendas, meeting notes, and action items which include team assignments and next action dates
Serve as the client’s primary contact, and advocate on their behalf both internally and with External Providers. Foster those relationships over the program lifecycle to motivate and drive deliverables and solutions forward
Build a deep understanding of the client environment and needs, including key influencers and decision makers, business challenges, goals/problems of the program and evaluate how Comtech solutions could resolve these goals/problems
Closely monitor service delivery quality and client feedback in partnership with Comtech implementation and support teams
Identify, evaluate, and drive resolution to issues and risks that arise over the course of the program lifecycle and lead corrective actions across functional teams
Fully responsible for managing all projects and requests from the client from start to completion
Work closely with cross functional teams and assign managers to develop scope of deliverables, resources, budget, and timing of deliverables. Drive appropriate prioritization for client deliverables with support teams, support internal review meetings and communicate any new work being negotiated to the support teams required to budge the time necessary to fulfill project initiatives within the committed deliverable date
Drive resolution of client issues and impairments that may span cross-functional business groups within Comtech and with External Providers and do so effectively from a remote environment. Take ownership of escalating actions needed if there is a lack of response or urgency to address issues in a timely manner. Take responsibility for ensuring all teams work together to address and resolve impairments within the contractual time frame
Participate and assist in driving the root cause analysis process, and present findings and corrective actions to the client
Calculate financial penalties and report those penalties to Comtech finance, the client, and External Providers when appropriate when penalties will flow down due to root cause responsibility
Develop, deliver, and manage both client communication and training initiatives, and onboard internal cross team training on the deployed solution and any new features or move, add, changes applied to the client program after initial deployment
Coordinate with the activities of Sales, Product Management and other account stakeholders. Contribute to contract negotiations
Responsible for fulfilling the documented budget
Travel may be required
Qualification
Required
Excellent communication, collaboration, and problem-solving skills
5+ years' experience in a customer facing role. leading technically oriented, and program status, presentations and discussions to customers and various levels of management
5+ years' experience and proficiency handling multiple complex projects simultaneously with limited oversight
Excellent interpersonal skills, including effective listening, verbal, and written communication skills
Hands on knowledge of change management, ticketing, and work order tools
Intermediate level knowledge with Microsoft Office tools, Outlook, Word, Excel, and Project
Strong leadership and organizational skills
Demonstrated ability to reach results and influence parties that are outside of his or her direct control
BS/Technical degree or equivalent combination of education and work experience
Preferred
Experience within the 9-1-1 industry is desirable
Company
Comtech Telecommunications Corp.
Comtech Telecommunications Corp.
1001-5000 employees
H1B Sponsorship
Comtech Telecommunications Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$480MKey Investors
White Hat Capital PartnersU.S. Department of Defense
2025-07-21Post Ipo Debt· $35M
2025-03-03Post Ipo Debt· $40M
2024-06-17Post Ipo Debt· $222M
Leadership Team
Kenneth Traub
Chairman, President and CEO
Frederic Servais
Vice President, Product Management
Recent News
2025-12-12
2025-12-12
2025-11-11
Company data provided by crunchbase