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Sofidel S.p.A. · 8 hours ago

IT Support Specialist

Phoenix, AZ

Full-time

Onsite

Entry, Mid Level

1+ years exp

Sofidel America is seeking an IT Support Specialist in Phoenix. The role involves providing tier 1-2 support, troubleshooting various IT issues, and ensuring superior customer service to both corporate and plant users.

Manufacturing

Responsibilities

Provide tier 1-2 support for all user requests, Assists Systems or Network Admin for some tier 3 requests

Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties

Assist Systems Admin in Windows Azure cloud Endpoint protection and some server administration

Assist Network Admin in Cisco and HP network administration

Maintain documentation of project progress; work with other contributors on project teams

Resolve problems or escalate to management as appropriate

Receive and approves work orders for the installation and setup of hardware and software components to establish and maintain computer operations

Replace components, interact with vendors, and place orders for approved supplies

Maintain helpdesk requests and keeps customers updated on requests until completed

Responsible for all local hardware inventory, replacement and maintenance

Manufacturing Automation systems support. Assists Automation technicians troubleshooting PLC, switch and VPN network devices to insure proper operation and connectivity

Respond to the emergency line when scheduled

Perform post-resolution follow-ups to help requests

Help maintain and support the corporate network

Develop help sheets and knowledge base articles for end users

Perform related duties consistent with the scope and intent of the position

Qualification

Windows AzureCisco administrationWireless Network troubleshootingMicrosoft Active DirectoryDesktop operating systemsApplication supportBasic computer hardwareInterpersonal skills