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The Cook & Boardman Group, LLC · 2 days ago

Desktop Technician

Winston-Salem, NC

Full-time

Onsite

New Grad, Entry Level

The Cook & Boardman Group is the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services. The Desktop Technician plays a pivotal role in managing the entire lifecycle of IT hardware equipment, ensuring smooth provisioning, maintenance, and decommissioning processes while delivering exceptional customer service to colleagues.

ArchitectureCommercialConstruction

Responsibilities

Provision hardware equipment for associates such as laptops, desktops, cell phones, desk phones, tablets, and other items as identified within the scope of IT Services’ purview utilizing provided standard image maintained by IT Services

Complete device checks to ensure all outgoing devices have required software and security tools installed per standard operating procedure outlined by IT management

Ensure IT asset inventory logging is updated for all deployments and returns

Manage onsite IT inventory levels and replenishment

Manage equipment reclaim process from field locations and ensure all IT assets are returned within a timely manner

Complete intake and processing of all mail directed to IT Services

Maintain IT office space cleanliness and organization of IT closet stock

Test, refurbish, warranty, decommission, and recycle endpoints or IT equipment that is received back from the field

Manage 3rd party vendor communications to ensure warranty repairs or replacements are handled in a timely manner

Provide input and assistance with standard image updates, needs, and issues where applicable

Effectively prioritize and manage ticket requests via a ticketing system

Document all progress for each support request or project assigned

Ability to document routine resolutions and identify trends

Provide exceptional customer service to colleagues via phone, email, and in-person

Perform tasks during the weekly maintenance window(s) as identified

Assist with recurring tasks related to day-to-day operations of all IT Systems

Provide input and complete action items related to continuous improvement to inventory management and endpoint lifecycle

Provide in-person support to associates that visit the IT office for assistance or onboarding associates as identified by IT management

Provide remote support to associates as identified to aid IT Services’ projects, rollouts, or objectives

Participate in projects related to Information Technology as identified

Qualification

IT hardware managementInventory managementCustomer serviceTicketing systemDevice provisioningCommunication skillsTeamworkProblem-solving

Required

Ability to carry out each essential duty satisfactorily

Knowledge, skills, and abilities necessary for success in the role

Benefits

Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.

Work-Life Balance: Generous paid time off for rest, family, and self-care.

Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.

Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.

Company

The Cook & Boardman Group, LLC

For over 65 years, The Cook & Boardman Group has been at the forefront of the construction and security industries, evolving from a regional distributor into the nation’s largest provider of Doors, Frames, & Hardware Solutions and Electronic Security & Access Control.

Founded in 1955