Gilead Sciences · 4 hours ago
Manager, IT Engineering
Raleigh, NC
Full-time
Onsite
Mid, Senior Level
$127K/yr - $164K/yr
4+ years expGilead Sciences is a biopharmaceutical company focused on creating a healthier world through scientific innovation. The Manager, IT Engineering will support IT operations for Field Enablement applications, liaising with various business and IT teams to enhance user experience and manage IT support operations effectively.
BiopharmaBiotechnologyHealth CareManufacturingPharmaceutical
Responsibilities
Utilize ServiceNow to record and track incidents, service requests including report requests
Hands-on leadership and execution of IT support operations activities, working with MSP resources
Engage with offshore service teams and onshore business and IT partners daily to deliver support operations
Build and maintain a track of operational requests over time to advise leadership on trends with a key metric around first call resolution, warm transfers and minimizing field user time spent chasing IT support issues
Support field events such as National Sales Meeting with onsite presence when necessary
Proactive readiness and planning to support new product launches including onboarding field user groups
Support launch of new applications such as Veeva Align, Next Gen CRM, ongoing platform and application enhancements
Build and maintain relationships with individual field users and other support groups and product teams
Lead IT operations for the field teams in a secure and compliant manner, adhering to appropriate SOPs and work instructions
Works closely with the respective Product Owners for Veeva / Vault CRM, Events Management, Align and other field applications to ensure end user experience for field applications remains positive
Leads operational reporting services delivered within the platform / application using Salesforce / Vault platform reporting, MyInsights / X-Pages
Qualification
Required
Doctorate OR
Master's and 4+ years of relevant experience OR
Bachelor's and 6+ years of relevant experience OR
Preferred
Strong techno-functional knowledge of Veeva Commercial Cloud, including but not limited to Align, Veeva / Vault CRM, Veeva Events Management as well as Salesforce platform, Vault platform
Strong problem-solving skills, experience in identifying and preventing issues from recurring, debugging and fixing code
Ability to prioritize incidents and service requests based on priority levels and knowledge of support escalation paths
High level of personal integrity consistent with Gilead's core values (Excellence, Accountability, Teamwork, Integrity and Inclusion)
Service-oriented, willingness to put in the extra yards to provide an outstanding experience to end users
Experience working in a multi-vendor scenario; vendor management experience is a plus
Strong communication skills to engage directly with business users, IT and vendor teams
Knowledge of ITIL framework and best practices
Knowledge of working with ServiceNow IT service management platform
Benefits
Discretionary annual bonus
Discretionary stock-based long-term incentives (eligibility may vary based on role)
Paid time off
Company-sponsored medical, dental, vision, and life insurance plans
Company
Gilead Sciences
Gilead Sciences is a biopharmaceutical company that discovers, develops, manufactures and commercializes therapies for critical diseases.
10001+ employees
H1B Sponsorship
Gilead Sciences has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (269)
2024 (241)
2023 (222)
2022 (208)
2021 (235)
2020 (187)
Funding
Current Stage
Public CompanyTotal Funding
$4.41BKey Investors
Abingworth
2024-11-13Post Ipo Debt· $3.5M
2024-02-29Post Ipo Equity· $210M
2023-09-07Post Ipo Debt· $2B
Leadership Team
Keeley Wettan
Senior Vice President, Legal
Patrick Loerch
Senior Vice President, Clinical Data Science
Recent News
2025-12-30
BioWorld Financial Watch
2025-12-29
Company data provided by crunchbase