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Komatsu · 9 hours ago

Key Account Manager

Tucson, AZ

Full-time

Hybrid

Mid Level

Komatsu is a global leader in mine management technology and is seeking a Key Account Manager to develop and maintain relationships with designated customers. The role focuses on enhancing customer satisfaction, managing sales processes, and ensuring compliance while acting as a trusted advisor.

ConstructionIndustrialManufacturing

Responsibilities

Grow and retain corporate partnerships by developing long-term relationships with your portfolio of assigned corporate customers, connecting with key business executives and stakeholders

Continuously demonstrate/perform activities aimed at improving customer satisfaction and interaction

Manage customer relations to achieve value in use from our products in conjunction with other business units

Solve problems for clients and customers by developing innovative and tailored sales solutions

Manage all sales/compliance related activities including management of the sales process, Salesforce compliance, CCA management, services and software business opportunities identified and managed, account plans prepared and discussed with clients, client contacts and emails maintained for internal use, provide superior customer service, single point of contact for business development activities and when required escalation of critical issues, communication/visits with key customer contacts on a regular basis, develop call plans prior to customer interactions, opportunity management, dealing with vendors, business planning and budgeting, intelligence gathering and networking

Support Business Development Executives as required, but not limited to, assistance with preparing and producing quality sales documents and responses, to manage current and future complex sales opportunities

Support Global Business Development Executives as required

Collaborates and communicates across business units within Mining Technology Solutions to achieve goals and objectives

Complies with corporate Business Development processes

To maintain compliance to all legislative, Mining Technology Solutions and customer site policies, rules and requirements

Be a brand ambassador and reflect company values at all times

Reinforce awareness and demonstrate commitment that safety is our top priority and “zero accidents” is achievable

Any other tasks deemed to be within the context of this role

Qualification

Account managementCRM toolsAdministrative skillsCustomer serviceProblem solving

Required

Previous account management experience, preferably relating to the mining industry

Extensive administrative skillset with attention to detail and accuracy to ensure contracts, SLA (Service Level Agreements) and CCA (Customer Care Agreements) represent the requirements of both parties to the agreement

Experience with CRM tools and their use