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Arch · 1 month ago

Director of Implementations

New York

Full-time

Onsite

Director/Executive

$160K/yr - $225K/yr

15+ years exp

Arch is a Series B financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes. They are seeking a Director of Implementations to lead the strategy and operations of their Implementation team, ensuring a high-quality onboarding experience for clients while collaborating with various departments to enhance processes and tools.

Hedge FundsReal Estate InvestmentSoftwareVenture CapitalWealth Management

Growth Opportunities

Responsibilities

Own the strategy, operating model, and outcomes for Arch’s full Implementation organization, ensuring consistency, speed, and quality across all client segments

Build and develop a high-caliber, multi-layer team, establishing clear career paths, coaching frameworks, and performance standards for managers and ICs

Define and refine scalable playbooks, processes, and systems that enable predictable, repeatable, and efficient onboarding at scale

Set and maintain a high-performing, client-obsessed culture, strengthening tools, workflows, and cross-functional alignment to improve delivery quality and team productivity

Serve as the executive escalation point for our largest and most sophisticated accounts, guiding teams through complex client situations and reinforcing trust with senior stakeholders

Instrument dashboards and metrics to monitor onboarding health (time-to-value, quality, NPS/CSAT, SLA adherence) and drive continuous improvement

Partner closely with Client Success, Product, Data Ops, and senior leadership to strengthen handoffs, surface insights, and shape the roadmap for tooling, data excellence, and end-to-end client experience

Report on performance, risks, and strategic needs to executive leadership, ensuring the Implementation function is positioned to scale with the business

Qualification

Implementation leadershipFinancial services expertiseOnboarding program managementSaaS experienceData workflowsTeam developmentExecutive communicationProcess improvementCross-functional collaboration

Required

15+ years leading implementation, operations, client success, or service delivery in financial services or private markets

5+ years building and managing multi-layer teams in high-growth SaaS environments

Deep expertise in alternative investments or wealth/RIAs, with a strong understanding of institutional client expectations, investment operations, and complex data workflows

Proven track record owning enterprise onboarding programs, improving time-to-value, and driving measurable outcomes at scale

Experienced people leader with success developing managers, designing organizational structures, and elevating team performance

Systems thinker skilled at building scalable processes, anticipating risks, and navigating ambiguity with clarity

Executive presence and strong communication, able to engage VP/C-suite stakeholders as a trusted partner

Fluency with data workflows, Excel, and other SaaS tooling; comfortable assessing root-cause issues in client data or processes

Preferred

Experience implementing software or investment-data workflows within private markets, wealth platforms, or fund administration

Background scaling or rebuilding an implementation or onboarding function in a high-growth environment

Strong cross-functional instincts, with experience partnering closely with Product and Ops on tooling and systems design

Demonstrated ability to coach and uplevel talent at multiple layers of an organization

Benefits

Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.

Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.

Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.

Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.

Great office - we’ve invested in a great space for the Arch team to come together, at 18th and Park in Manhattan (the old Buzzfeed / NYT headquarters).

Lunch is on Us - Grab lunch on us while you’re in the office and take a break to laugh, brainstorm, or just hang out with your teammates over a meal.