Porter Airlines Inc. · 1 month ago
Customer Service Representative (BOS) - Part Time
Boston, MA
Part-time
Onsite
Entry Level
$19/hr - $19/hr
2+ years expPorter Airlines is a top-rated airline in Canada, known for providing exceptional customer service. They are seeking a motivated and energetic individual for the Customer Service Representative position, responsible for ensuring a high-quality experience for passengers at the airport.
Travel
No H1B
Responsibilities
Provide high quality customer service
Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggage
Perform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flight
Monitor carry-on luggage and operate jet ways, canopies and aircraft doors
Responsible for unaccompanied minors during their travel
Assist passengers with a disability or reduced mobility including wheelchair assistance
Assisting arriving passengers and overseeing the International Arrivals baggage area
Provide assistance to passengers whose baggage is mishandled or damaged
Complete reports (BIR’s) and handle entire tracing to recovery of mishandled bags
Arrange transportation methods to restore the missing baggage to the rightful owner
Respond to all passenger enquiries via telephone and email
Maintain constant communication with the customer throughout the tracing or repair process
Maintain accurate records and update PNR files
Reconcile delivery service invoices
Maintain commitment to the highest standard of customer service
Assist CSR’s where required in performing other functions
Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
Other Duties as assigned
Qualification
Required
Ability to work on a permanent basis in the USA
At least 2 years of experience in a customer service role, preferably in the airline industry
Must be computer savvy and have working knowledge of Google doc, sheets and calendar
Ability to obtain necessary security clearances
Need to be detail oriented
Possess the ability to multitask
Ability to work well in a team
Have a proven positive track record when handling difficult situations and customers
Dependability (must have a clear attendance record and reliable on time reporting for work)
Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays
Ability to work 40 hours per week
Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis
Must be able to safely operate/push passengers in wheelchairs from the point of arrival at the airport to the aircraft, and from the aircraft to the point of departure from the airport
Supports and adheres to all company policies
Ability to communicate and correspond clearly and precisely in English
Preferred
Knowledge of baggage services handling procedures will be preferable
Benefits
RRSP Matching
Health & Dental coverage
Unlimited access to amazing staff travel perks to Porter destinations
Staff Travel program: unlimited standby travel on Porter flights upon hire that open to our Global internaline partners after 6 month of continuous employment
Participation in our corporate incentive plan e.g. up to 6% of base earnings for non-management
Travel discount (50%) codes for family and friends
Medical and dental coverage available through cost-sharing agreements
Company
Porter Airlines Inc.
Porter Airlines is Canada’s third-largest scheduled carrier, based at Billy Bishop Toronto City Airport.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$96.27M2020-03-28Grant· $96.27M
2012-01-01Private Equity
Leadership Team
Michael Deluce
Chief Executive Officer
Robert Palmer
Executive Vice President & CFO
Recent News
2025-12-24
2025-12-14
2025-12-13
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