MCR Hotels · 1 month ago
Sales Director
Jacksonville, FL
Full-time
Onsite
Lead/StaffMCR Hotels is the 3rd-largest hotel owner-operator in the United States, known for providing clean and friendly service. The Sales Director will be responsible for meeting group booking goals, maximizing revenue, and maintaining client relationships while ensuring a high level of guest satisfaction.
Financial Services
Responsibilities
Happy Guests
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile
Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed
Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities
Events: Awareness and support for all groups and events at the hotel
Technology: Understanding of relevant technology for each role
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting
Teamwork
Communication: Communication between Team Members should be clear, honest, and professional
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests
Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace
Meeting and Exceeding Group Booking Goals
Increase Average Daily Rate and Occupancy Growth
Growing Market Share on Annual Basis
Revenue Maximization and Expense Control
Sales and/or Events Department Oversight
Maintain Client Relationships & Networking
Proactively develop quantifiable action plans and conduct site inspections
Develop and execute strategic plans in support of achieving optimal occupancy and ADR growth
Coordinate with revenue and pricing team to focus on building pipelines for key dates and soft periods
Secures new business and demonstrates the ability to be proactive
Maximize total revenues and control expenses to meet and exceed hotel profitability objectives
Oversee operations of the hotel sales function including sales, follow-up and sales administration
Execute and support the operational aspects of business booked, including generating proposals, writing contracts and customer correspondence
Oversee the event management of group bookings and ensure seamless on-property experience with friendly service for all contracted customers. Carries out the MCR standard to have a clean, spotless, well-organized and safe hotel at all times
Need to receive great guest satisfaction scores
Build and maintain professional and active relationships with clients, third-party meeting planners, referral sites, and other key sources as lead generators
Maintain strong visibility in local community and industry organizations by positively representing the hotel on site visits, trade shows, and sales calls
Attend any meetings and any other functions required by the hotel or management, even outside typical office hours
Qualification
Required
Must have a positive attitude and willingness to learn
Possess highly developed verbal & written communication skills
Ability to influence others, negotiate, provide friendly service and possess professional selling skills
Must be able to work independently and simultaneously manage multiple tasks
Must have attention to detail, meet deadlines and demonstrate strong organization and presentation skills
Preferred
Bachelor's or Associate's Degree Preferred
Previous supervisory experience preferred
Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred
Benefits
Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
Company
MCR Hotels
MCR is the 3rd largest hotel owner-operator in the United States.
Founded in 2001
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2006-01-01Private Equity
Leadership Team
William White
CFO
Recent News
WSJ.com: US Business
2026-01-09
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