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Canvas Credit Union · 4 weeks ago

Member Service Representative (Call Center), Hybrid

Lone Tree, CO

Full-time

Hybrid

New Grad, Entry Level

$19.50/hr - $23.50/hr

Canvas Credit Union is dedicated to transforming financial services and is seeking a Member Service Representative to work in their Communications Center. The role involves educating members about financial products, processing transactions, and providing exceptional service to help members achieve their financial goals.

BankingFinancial ServicesNon Profit

Responsibilities

LEARN about our members and hear them and understand their situations

EDUCATE our members on the ways we can help them afford life

PROVIDE meaningful, careful, focused and ethical product solutions

PROCESS transactions like transfers and payments with courtesy and consummate professionalism

PERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes

GROW with us by immersing in financial industry trends, products, services and technological advances

SHARE your knowledge on effective practices, competitive intelligence, and business opportunities

STAND shoulder-to-shoulder with our members and your teammates over our peaks and valleys

Qualification

Financial products knowledgeCustomer service excellenceMulti-lingual capabilitiesInnovative thinkingLeadership experienceTeam collaborationAdaptability

Required

Availability to work any of the three shifts: 8am-6pm (or end of call queue) Monday-Friday, Saturday 9am-1pm, 1 day off during week Tuesday-Thursday; 7:50am-4:50pm Monday-Friday; 8:30am-5:30pm Monday-Friday

Willingness to undergo pre-employment background reviews (components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions)

Ability to work a flexible schedule Monday thru Saturday — 40 hours per week

Ability to use standard office equipment such as computers, phones, printers, copiers, fax machines, and filing cabinets

Manual dexterity and the ability to lift files

Ability to bend, stoop, or stand as needed