Rimini Street · 5 hours ago
Sr. Engagement Manager, North America
United States
Full-time
Onsite
Senior Level, Lead/Staff
$180K/yr - $230K/yr
10+ years expRimini Street, Inc. is a global provider of enterprise software support and management solutions. They are seeking a Sr. Engagement Manager to grow and retain clients in the Manufacturing, Wholesale, and Distribution industries, focusing on expanding client accounts and ensuring high satisfaction through effective service delivery.
EnterpriseEnterprise SoftwareInformation TechnologySoftware
Responsibilities
Expanding Accounts by Identifying and Closing Cross-Sell Opportunities
Create awareness and demand for Rimini Street services and products within your assigned book of business with the support of field marketing and your own outreach
Develop qualified leads by identifying opportunities through direct prospecting, lead follow-up, networking, and collaboration within your assigned client base
Establish a strong & trusted relationship with clients as their technology advisor to understand their goals, problems, and needs which drives business outcomes
Contribute, guide, and enable your clients’ strategic vision, and their understanding of how Rimini Street’s solutions address their business needs
Use company-provided assets to create or customize compelling sales presentations, messages, positioning statements, and other sales collateral
Utilize effective Social and Digital selling strategies and tools (LinkedIn, LinkedIn Sales Navigator or similar) to maximize opportunities via Social Networking platforms
Update and track all opportunities, and client activities in our Salesforce CRM tool. Leverage Clari or similar sales efficiency tools to help manage and report on your opportunities
Develop and execute an account plan to grow and expand Rimini Street support and products within your assigned book of business by identifying and closing cross-sell opportunities that profitably grow the business
Client Retention and Contract Renewals
Work closely with the Renewals Sales team, pre-sales technical resources, Product Line Managers, Service Delivery leaders, and other internal teams as needed to retain clients and secure renewals of all existing recurring-revenue contracts
Identify renewal risks far in advance of contract expiration dates and collaborate with internal teams on strategies and proposals to address issues and generate alternatives to secure renewals, coupling with additional opportunities for client expansion, to retain and grow within your client base
Hold responsibility for meeting or exceeding annual retention targets, making up for Renewal losses and decreases in contract values by expanding our footprint in the client’s IT estate, adding additional services or cross-selling our other solutions
Account Management and Client Satisfaction
Manage the overall relationship with our existing clients to create a positive client experience resulting in full service adoption and high client satisfaction
Maximize the value customers receive from Rimini Street offerings, ensuring that customers deploy and use all the services and products they are entitled to
Maintain strategic alignment with clients, develop client-specific plans and goals, and work in partnership with clients to drive achievement and full portfolio adoption of Rimini Street supported products and services
Leverage client relationships for prospect references, success stories, client video testimonials, quotes, and other marketing assets
Grow, nurture, and maintain executive relationships within your client base
Help clients stay up-to-date on the full Rimini Street service offering portfolio, processes and tools, staying current with innovations and changes in people, process and systems
Serve as the voice of the customer and share insights about customer use cases and issues to help evolve and improve Rimini Street’s offerings
Oversee Service Delivery and Manage Margins
Work collaboratively with the Global Support Delivery (GSD) teams to ensure delivery of all services and products with high quality, excellence, and operational efficiency to consistently produce high customer satisfaction, retain clients, and meet expense and margin goals
Work closely with our Onboarding, Service Delivery, Product Delivery and all Rimini Street teams to ensure that SLAs are met, deliverables are completed on-time, and clients are receiving full value from their contracted product and support contracts according to our contracted Scope of Work
Assure client escalations are appropriately managed within our escalation system and team, monitor progress, and advocate for successful client resolution
Manage margins at the deal level (for new contracts) and provide suggestions to improve overall profit margin for your assigned clients within each client’s contract(s)
Qualification
Required
10+ years' experience selling technology solutions to large enterprise customers
Experience selling a range of technology services including software Support, Application Management Services (AMS), other Managed Services and Professional Services
Demonstrated ability to leverage successful core offerings with an existing installed base to grow sales of new and emerging services in a multi-offering portfolio
Proven track record of sales excellence, client focus, and consistently meeting or exceeding sales quotas
5+ years working with prospects and clients with the Manufacturing, Wholesale and Distribution industries
10+ years of experience in customer-facing roles in technology companies across Sales, Renewals, Account Management and/or Consulting, working on enterprise software applications and infrastructure solutions
5+ years of experience selling technology services including software Support, Managed Services and/or Professional Services
5+ years of experience in post-sales customer-facing roles - Account Management, Customer Success or equivalent roles
2+ years of experience selling Application Management Services (AMS)
Ability to identify and develop executive relationships with clients, partners, industry analysts and press
Track record of outstanding Sales achievement, consistently meeting or exceeding quota, growing client accounts, and making annual Sales or President's Club
Experience managing deals, client accounts and/or portfolios to meet expense and margin targets
Proven track record in helping clients leverage their IT solutions to meet business objectives
Demonstrated results in leading cross-functional teams to execute projects and corporate initiatives and meet broad business goals
Customer-centric sales approach and a passion for helping customers address issues and focus on improving their core business
A track record of managing and growing top clients in the enterprise technology space
Demonstrated ability to combine strong analytical skills, qualitative analysis and people skills to solve complex business issues
Strong leadership, exceptional attitude and spirit, and the ability to establish consensus across functional groups, and with client executives
Excellent interpersonal skills, and the ability to build and maintain strong relationships
Proven record of producing high-quality deliverables and results, on-time
Ability to influence and direct cross-functional groups in dotted-line relationships and matrixed organizations
Strong communication skills, verbal, writing and presentations
Strong time management and organizational skills
Willingness to embrace change and adapt in a rapidly evolving, fast-moving market and company
Demonstrated success building and reinforcing a unique and creative culture that is team-oriented and collaborative
Leading by example. Working hard with a willingness to get involved in whatever needs to be done
Bachelor's degree or equivalent required
Preferred
Experience in Oracle and/or SAP markets and ERP software ecosystems is desirable
Masters or MBA desirable
Benefits
Medical, Dental, and Vision insurance
Disability insurance
Paid Parental Leave
401(k) program
Generous Paid time off (PTO)
Company
Rimini Street
Rimini Street is an independent provider of enterprise software support services for Oracle and SAP licensees.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$380.15MKey Investors
Colbeck CapitalBridge Bank
2021-07-08Post Ipo Debt· $90M
2018-07-19Post Ipo Debt· $140M
2017-10-11IPO
Leadership Team
Seth Ravin
CEO & Chairman of the Board
Jim Benge
Vice President of Development
Recent News
Help Net Security
2025-12-30
Company data provided by crunchbase