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Early Warning® · 4 hours ago

Sr. Systems Engineer – Data Storage & Backup Technologies

San Francisco, CA

Full-time

Hybrid

Senior Level, Lead/Staff

$106K/yr - $130K/yr

8+ years exp

Early Warning is a trusted name in payments, providing cutting-edge solutions like Zelle® and Paze℠. The Sr. Systems Engineer will lead planning and execution for the organization’s Hosting Infrastructure and Operating Systems, ensuring system health and optimizing performance for internal and external customers.

Financial ServicesFraud DetectionPaymentsRisk Management

No H1B

Responsibilities

Designs, develops, documents, tests and debugs new and existing configuration management patterns and infrastructure as code

Performs systems engineering, installation, configuration, and maintenance of assigned technology responsibilities

Works collaboratively with other technology and business teams to gather requirements and develop technology standards

Engages vendor partners to evaluate, test and implement technology solutions that meet business requirements

Implements and reviews systems monitoring to ensure platform availability and optimal performance

Analyzes systems health data and makes recommendations to improve performance, prevent service degradation and ensure high availability of technology platforms

Provides systems production support, reporting and monitoring of availability for IT Systems

Resolves escalated and complex hardware/software related problems as tier III support, diagnose issues, performs root cause analysis and implements mitigating measures of assigned technology platforms

Identifies, evaluates and implements new technologies to continually simplify the environment while improving security and performance

Implements defined changes to existing hardware and operating system infrastructure such as security patches, non-security patches and technology upgrades in support of vulnerability management, emerging threats and lifecycle management

Creates and/or edits technology policies, procedures and associated documentation

Interacts with internal customers and external vendors to provide quality customer service

Supports the company’s commitment to protect the integrity and confidentiality of technology systems and data

Support existing technology infrastructure in an on-call capacity as part of a team rotation

Stays current on the latest industry technologies, trends and strategies

Completes work in a timely and accurate manner while providing exceptional customer service

Mentors, trains, coaches, guides Systems Engineers

Applies direction/ feedback from management to continually improve performance and service levels

Participates in and follow change management processes for change implementation

Qualification

Data storage technologiesBackup technologiesAWS backup solutionsLinux operating systemsWindows operating systemsCohesity backup platformSystem administrationSystem engineeringComputer programmingCustomer service skillsAnalytical skillsCommunication skillsInterpersonal skillsOrganizational skillsCollaboration skillsNegotiation skills

Required

High school diploma or GED

A minimum of 8 years' experience in system administration, system engineering, computer programming or related work experience is required

Must demonstrate strong attention to detail

Strong analytical skills with the ability to collect, organize, analyze and disseminate information with attention to detail and accuracy

This position requires excellent communication, interpersonal and customer service skills, including attentive and active listening to identify and address customer needs

Good communication, interpersonal and customer service skills, including attentive and active listening to identify and address customer needs. Customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is essential

Progressive experience managing professional relationships with vendors/ contractors is necessary. Proven ability to establish mutually beneficial relationships through negotiations, coordination, professionalism, courtesy and managing expectations is required

Collaboration, facilitation and negotiation skills are required

The ability to work efficiently and accurately under pressure, meet deadlines, present a professional demeanor and work well independently is essential

Must possess strong organization skills, including the ability to multi-task and manage multiple projects to meet various deadlines in a fast-paced environment

Working knowledge of Microsoft office, including skills with Word, Excel, and Outlook are necessary

Background and drug screen

Preferred

Additional related education and/or experience preferred

Certifications around data storage and data backup technologies

Understanding of Cohesity backup platform or equivalent backup capabilities

Experience with AWS backup solutions and restoration capabilities

General understanding of Linux and Windows based operating systems

Familiarity with storage technologies such as NAS and SAN solutions

Benefits

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

12 weeks of Paid Parental Leave

Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.