Visa · 3 weeks ago
AI Adoption, Change and Efficiency Sr. Manager
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$154K/yr - $223K/yr
8+ years expVisa is a world leader in payments and technology, dedicated to connecting the world through innovative and secure payment solutions. The Sr. Manager of Adoption, Change Management, and Efficiency Tracking is responsible for driving user adoption and cultural change within the organization, while quantifying efficiencies and measuring engagement through analytics and feedback mechanisms.
BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments
Responsibilities
Adoption Strategy: Develop and execute strategies to drive user adoption of new Gen AI platforms, tools, and processes
Change Management: Lead change management initiatives, fostering a culture of innovation and adaptability on Gen AI
Training & Enablement: Design and deliver training programs for Gen AI, playbooks, and resources to support successful adoption and ongoing user engagement
Feedback Loops: Establish mechanisms for collecting user feedback and iterating on enablement approaches
Efficiency Tracking: Quantify efficiencies such as time savings and Gen AI ROI through dashboards, analytics, and impact studies
Impact Analytics: Merge change initiatives with analytics to measure engagement, utilization, and overall impact
Engagement Measurement: Monitor and report on adoption rates, user engagement, and enablement effectiveness across consulting teams
Continuous Improvement: Use data-driven insights to refine change management and adoption strategies
Collaboration: Partner with cross-functional teams to align change initiatives with business goals and maximize impact
Documentation: Maintain clear documentation of adoption strategies, training materials, and efficiency tracking processes
Qualification
Required
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Preferred
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Extensive experience in change management, user adoption, and efficiency tracking in enterprise environments
Proven ability to design and implement training programs, playbooks, and feedback mechanisms
Strong background in impact analytics, dashboard development, and ROI measurement
Demonstrated expertise in driving cultural change and high utilization rates
Excellent analytical, problem-solving, and strategic thinking skills
Outstanding communication and collaboration abilities
Ability to manage multiple projects concurrently and deliver results in a fast-paced environment
Deep understanding of digital trends, change management methodologies, and enterprise platforms
Team player with a collaborative approach and commitment to developing talent
Benefits
Medical
Dental
Vision
401 (k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Company
Visa
Visa is a multinational financial services company that facilitates electronic payment systems throughout the world.
10001+ employees
H1B Sponsorship
Visa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (459)
2024 (424)
2023 (416)
2022 (515)
2021 (351)
2020 (407)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
TNB Financial Services
2016-09-10Post Ipo Equity
2008-03-19IPO
Leadership Team
Ryan McInerney
Chief Executive Officer
Chris Suh
EVP & Chief Financial Officer
Recent News
2026-01-13
Business Wire
2026-01-13
Company data provided by crunchbase