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JDA TSG · 1 hour ago

Intune + MECM Customer Engineer

United States

Full-time

Remote

Senior Level, Lead/Staff

$95K/yr - $110K/yr

15+ years exp

JDA TSG equips major brands with specialized talent and business process expertise. They are seeking an Intune + MECM Customer Engineer to provide technical support for Microsoft Endpoint Configuration Manager and Intune environments, focusing on customer satisfaction and operational support.

ConsultingInformation Technology

Responsibilities

Standard Product Work Shops - Training

In-Depth Product Reviews - White Board (Chalk Talk) Sessions

Health Checks / Assessments

Post Operational Review of Product Implementations

Product Upgrade / Migration Assessments

Systems Performance Reviews

Act as the primary onsite technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management

Provide Tier 3 support to customers for technical requests related to SCCM and Intune environments

Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance

Investigate And Resolve Requests Related To

SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, and client push installation

Intune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co-management setup

Support mobile device management (MDM) requests, including:

Enrollment and management of iOS, Android, and Windows 10/11 devices

Mobile app deployment via Intune (store apps, LOB apps, and web links)

Addressing customer requests related to enrollment challenges, access configurations, and policy enforcement across mobile platforms

Assist customers with transitioning workloads from SCCM to Intune, including Windows Update for Business, endpoint security, and app deployment

Analyze logs and diagnostics (e.g., CMTrace, Event Viewer, Intune troubleshooting blade, MDMDiagnosticsTool) to identify root causes and resolve requests efficiently

Provide clear, professional technical guidance to customers and internal teams, adjusting communication style based on audience and context

Document support requests, investigation steps, resolutions, and known best practices

Collaborate with engineering or escalation teams when advanced troubleshooting or deeper investigation is required

Qualification

SCCMIntuneWindows 10/11Mobile Device ManagementApplication DeploymentTechnical SupportTroubleshootingCustomer Communication

Required

15 years of IT experience required

10+ years of experience in SCCM and Intune required

Provide Tier 3 support to customers for technical requests related to SCCM and Intune environments

Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance

Investigate and resolve requests related to SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, and client push installation

Investigate and resolve requests related to Intune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co-management setup

Support mobile device management (MDM) requests, including: Enrollment and management of iOS, Android, and Windows 10/11 devices

Mobile app deployment via Intune (store apps, LOB apps, and web links)

Addressing customer requests related to enrollment challenges, access configurations, and policy enforcement across mobile platforms

Assist customers with transitioning workloads from SCCM to Intune, including Windows Update for Business, endpoint security, and app deployment

Analyze logs and diagnostics (e.g., CMTrace, Event Viewer, Intune troubleshooting blade, MDMDiagnosticsTool) to identify root causes and resolve requests efficiently

Provide clear, professional technical guidance to customers and internal teams, adjusting communication style based on audience and context

Document support requests, investigation steps, resolutions, and known best practices

Collaborate with engineering or escalation teams when advanced troubleshooting or deeper investigation is required