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San Diego County Credit Union · 5 hours ago

Financial Service Representative I/Personal Banker

San Diego, CA

Full-time

Onsite

Entry Level

$22.50/hr - $28.50/hr

1+ years exp

San Diego County Credit Union is dedicated to providing exceptional service and support to its members. The Financial Service Representative I role focuses on assisting members with account openings, loan securing, and enhancing member relationships through various Credit Union products and services.

BankingCustomer ServiceNon Profit

Responsibilities

Interview members and potential members to determine their financial needs and aid in selecting appropriate products and services

Identify and offer products and services to members to meet their financial needs and/or refer the member to an appropriate representative or partner

Participate in campaigns, contests, member outreach efforts, meetings and one on ones with management

Meet established performance goals as assigned

Accurately record and track all member interactions, referrals and sales, following policy and procedure and maintaining integrity in all actions

Provide an exceptional service experience consistent with Credit Union standards; resolve member complaints quickly and accurately; respond to member inquiries on the phone and in person

Responsible for keeping abreast of current policies, procedures and new products; follow new procedures

Prepare documentation for new accounts, loans and/or card issuance, ensuring adherence to legal requirements and Credit Union policies and procedures

Ensure loan files are complete and accurate with appropriate and thorough comments, along with recommendations to aid in loan decision

Relay loan decision to member along with loan terms and conditions providing financial counsel and alternatives, as needed

Provide timely closing of loans through consistent follow-up of loan approvals

Ensure operational integrity through consistent and timely audits of loan and new account files and documentation with all member interactions

Ensure operational integrity through consistent and timely audits of loans, new account files and obtaining proper documentation with all member interactions

Accurately record and track all member interactions, following policy and procedure and maintaining integrity in all actions

Participate in business development activities including participating in orientations and offsites

Contribute to the overall branch performance by providing guidance to co-workers as directed by management

Participate in AML/BSA compliance training as assigned

Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures

Act as an MSR or Receptionist as directed by management

Support management in community development activities

Maintain safe deposit boxes, as applicable

May be required to work weekends and/or extended hours, to include offsite events

Perform other duties as assigned

Qualification

Banking experienceLoan policiesFinancial calculation skillsMS Office applicationsCommunication skillsProfessional appearanceHuman relations skillsOrganizational skills

Required

High school diploma or equivalent

One year of banking experience to include: knowledge of member interviewing techniques, ability to identify and offer/refer products and services to meet members' financial needs; or 2 years of relevant finance related experience; or 6 months of SDCCU member facing work experience may be considered

Demonstrated ability and thorough knowledge of and a willingness to actively promote products and services

Demonstrated professional human relations, communication and organizational skills

College level math and financial calculation skills

Basic level computer skills, including MS Office applications (Word, Excel, Outlook)

Professional appearance and demeanor