Compass · 1 hour ago
Senior Program Manager - Data Operations
New York, NY
Contract
Onsite
Mid, Senior Level
$80K/yr - $120K/yr
3+ years expCompass is a company revolutionizing the real estate industry with its end-to-end platform. The Senior Program Manager - Data Operations will ensure the highest level of NYC search and listings data quality and provide operational oversight for product and process improvements to enhance the Compass Search and Listings platform.
Property ManagementPropTechReal EstateReal Estate BrokerageResidential
Responsibilities
Guide Compass to become the leading source of real estate information in NYC by identifying and helping develop solutions for listing and building data quality challenges
Define, monitor, and improve key data quality and health metrics to evaluate the effectiveness of product and operational efforts to create value for agents and clients
Collaborate with agents, sales managers, regional leads, and other stakeholders to identify, define, and prioritize the problems they face
Assist with the identification of product and process improvements to reduce the volume of data quality issues affecting our NYC customers
Establish and execute on a roadmap of product and operational improvements that deliver systemic solutions to customer problems
Serve as the primary point of contact for NYC customer escalations
Oversee and iteratively improve existing processes to maintain sales and rental listing data coverage and quality, including contract and sold data verification, ACRIS updates, and third-party data comparisons
Receive, review, and action inbound requests from external partners, including REBNY, OLR, and others
Coordinate across teams to ensure issues are resolved in a timely manner and that NYC customers and other key stakeholders are aware of the resolution status and timing
Prepare and present periodic progress updates to regional leadership and agents
Qualification
Required
3-5 years experience in program management, customer-facing data and/or software support roles, or equivalent, ideally within the context of NYC residential real estate
Experience leading continuous improvement initiatives related to data quality, product support, or similar processes to the benefit of end customers
Experience resolving customer-facing issues in partnership with product managers and/or engineers, leveraging software-based ticketing systems such as Zendesk, Jira, or similar
Experience analyzing structured and unstructured datasets using advanced spreadsheet formulas and techniques
Excellent problem-solving and communication skills, with the ability to translate complex technical issues into clear, concise program updates for both technical and non-technical audiences
Demonstrated ability to prioritize and manage multiple concurrent issues, identify and consolidate related issues, track progress across teams, and escalate effectively when needed
Track record of success collaborating across a wide range of internal and external stakeholders, including engineers, data analysts, product managers, and customers/clients
Proven ability to take ownership of issues end to end, ensuring thorough follow-through from identification to resolution
Fast learning self-starters, who are technically skilled, open-minded, and willing to adapt to changing situations
Located in New York City (sorry, no remote)
Preferred
Familiarity with large-scale data pipelines, ETL applications, REST APIs, and web/mobile products is a plus
Benefits
Participation in our incentive programs (which may include eligible cash, equity, or commissions)
Paid vacation
Holidays
Sick time
Parental leave
Recharge leave
Medical
Tele-health
Dental and vision benefits
401(k) plan
Flexible spending accounts (FSAs)
Commuter program
Life and disability insurance
Maven (a support system for new parents)
Carrot (fertility benefits)
UrbanSitter (caregiver referral network)
Employee Assistance Program
Pet insurance
Company
Compass
Compass is a real estate technology company that provides an online platform for buying, renting, and selling real estate assets.
1001-5000 employees
H1B Sponsorship
Compass has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (5)
2022 (21)
2021 (73)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
$1.77BKey Investors
Morgan Stanley Senior FundingSoftBank Vision FundFidelity
2025-11-17Post Ipo Debt· $250M
2021-04-01IPO
2019-07-30Series G· $370M
Leadership Team
Robert Reffkin
Founder & CEO
M
Mike Toltzis
Co-Founder @ SET Real Estate Group || Compass
Recent News
2025-12-18
2025-12-17
HousingWire.com
2025-12-13
Company data provided by crunchbase