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Sedgwick · 1 month ago

Benefits Liaison

Chicago, IL

Full-time

Onsite

Senior Level

$54K/yr - $60K/yr

6+ years exp

Sedgwick is a company dedicated to helping individuals facing unexpected challenges, with a strong focus on employee well-being and career growth. The Benefits Liaison role involves coordinating absence programs, assisting the Benefits Program Manager, and ensuring effective communication between clients and the company regarding absence management.

BankingInsuranceRisk Management

Responsibilities

Serves as liaison between Company and client human resources (HR) and employees in management of the absence programs

Communicates with client, employee, healthcare providers and Company operations team to coordinate resolution of escalated issues involving absence program

Assists manager in evaluating results of absence programs and best practice in absence administration; assists in assessing effectiveness of absence plan administration, communication and documentation; assists in development of management reports; assists in preparation of reports assessing financial impact of program administration

Maintains records and files pertinent to absence programs

Monitors satisfaction with leave and disability administration via periodic customer surveys and recommends needed changes

Works with appropriate stakeholders for client and Company to ensure continuous performance and process improvement

Maintains knowledge of legal requirements and best practices relevant to absence programs and administration

Works with management to update and maintain absence program procedures relating to administration, compliance requirements, audits of leaves; employee handbook and other program-related documents

Assists with client training and development of communications; assists in administration of benefits fairs as needed

Assists client in reviewing and requesting approvals from Company operations team to conduct Independent Medical Examinations (IMEs) and Functional Capacity Evaluations (FCEs)

Performs other duties as assigned

Supports the organization's quality program(s)

Travels as needed

Qualification

Absence management experienceProject managementStatistical analysisLegal knowledgeCommunication skillsOrganizational skillsNegotiation skillsInterpersonal skillsSelf-motivatedTeamwork