Clay · 1 month ago
Manager, Enterprise Growth (Customer Success)
United States
Full-time
Remote
Mid, Senior Level
$190K/yr - $230K/yr
5+ years expClay is a company focused on helping organizations turn growth ideas into reality. The Manager of the Enterprise Growth Strategy team will lead strategists to empower customers and drive meaningful business outcomes.
Computer Software
Responsibilities
Hire, develop, and lead a team of Enterprise Growth Strategists who embody Clay’s values — curiosity, creativity, and customer obsession
Foster a culture of learning, accountability, and excellence, where experimentation is encouraged and insights are shared freely
Motivate your team to build deep, trusted partnerships with customers, helping them define success and deliver measurable value
Own key customer relationships yourself — setting the bar for engagement, advocacy, and strategic influence
Serve as an escalation point and problem-solver, helping turn challenges into opportunities for stronger collaboration
Partner cross-functionally with Sales, Product, Engineering, and Marketing to represent the voice of the customer and shape our roadmap around their needs
Forecast, track, and report on KPIs tied to expansion, retention, and customer health — using data to tell a story and guide decisions
Identify opportunities to innovate and scale our approach to enterprise success — designing playbooks, frameworks, and strategies that amplify impact
Qualification
Required
2+ years of experience leading teams in Customer Success, Account Management, or a similar customer growth function
5+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company
A track record of driving revenue growth, expansion, and retention
A passion for coaching and developing others — you get energy from seeing your team thrive
Exceptional relationship-building and communication skills, across both customers and internal teams
The ability to simplify complexity — finding creative solutions and guiding your team through ambiguity
A love of systems thinking — identifying bottlenecks, building scalable processes, and driving continuous improvement
A growth mindset and comfort with fast-paced, entrepreneurial environments
Company
Clay
✨ The creative tool for growth | Go to market with unique data - and the ability to act on it
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kareem Amin
Co-Founder @ Clay
Nicolae Rusan
Co-Founder
Company data provided by crunchbase