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Victaulic · 1 month ago

Customer Care Software Developer

Northampton County, PA

Full-time

Onsite

Mid Level

3+ years exp

Victaulic is a company focused on customer care technology, and they are seeking a Customer Care Technology Developer. The role involves designing and implementing scalable applications, collaborating with teams, and ensuring high-quality software performance while providing technical support.

IndustrialManufacturing

H1B Sponsor Likely

Responsibilities

Design, implement, and document scalable, secure, and efficient code using modern web development frameworks and technologies

Lead, develop, implement, and maintain web and non-web applications

Collaborate with cross-functional teams to gather requirements and ensure seamless integration of web applications with existing systems

Conduct thorough testing and debugging to ensure high-quality and reliable software

Stay updated with industry trends and best practices to incorporate innovative solutions and improvements

Assist with the development and implementation of standards, analytics, and reports

Provide first-level technical support for hardware and software issues, escalating complex problems to IT Support

Maintain and report on project schedules to identify and track completion of each task, as well as key milestones. Ensure any changes to project scope are properly documented, communicated, and approved

Monitor and optimize the performance of Customer Care web and non-web applications ensuring efficient operation and initiating recovery actions

Identify process improvement areas by researching issues, complaints, and shortfalls

Uphold a positive attitude and enthusiastic demeanor to provide internal and external customers with the highest level of service

Assist in various tasks, projects, and responsibilities as assigned by the Customer Care management team

Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization

Assist all other department disciplines in various areas, as required, to maintain your team, Customer Care and Victaulic’s Global mission

Qualification

MendixJavaScriptSQLMicrosoft Office 365Agile Project ManagementAnalytical thinkingCommunication skillsCollaboration skillsOrganizational skillsProblem solving

Required

B.A. / B.S. degree required, preferably Business or IT related

Minimum three years' experience in database and systems support required

Extensive experience with Microsoft Office 365 and Agile Project Management systems

Excellent oral and written communication skills

Must possess strong collaboration skills and be an advocate for process improvement

Must have strong organizational and project management skills, as well as extraordinary attention to detail

Requires strong analytical thinking and business acumen

Is patient, professional, and courteous when faced with an adverse situation

Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment

Willing to be flexible in schedule and work occasional overtime

Willing to make infrequent overnight travel

Preferred

Experience with Mendix, JavaScript, and SQL strongly preferred

Company

Victaulic

Glassdoor3.8

Victaulic is a producer of mechanical and grooved pipe joining systems.

Founded in 1919

Easton, Pennsylvania, USA

5001-10000 employees

https://www.victaulic.com

H1B Sponsorship

Victaulic has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (4)

2022 (1)

2021 (2)

2020 (1)