Heartflow · 11 hours ago
Director, Operations Analytics and Workforce Management
Austin, TX
Full-time
Onsite
Director/Executive
$210K/yr - $260K/yr
10+ years expHeartflow is a medical technology company advancing the diagnosis and management of coronary artery disease using cutting-edge technology. The Director of Operations Analytics and Workforce Management will oversee Workforce Planning and Optimization, Operations Analytics, and the Operations PMO, leading a team to achieve operational excellence.
Artificial Intelligence (AI)BiotechnologyHealth CareHealth DiagnosticsMedical
Responsibilities
Develop and implement a comprehensive operations analytics framework to provide data-driven insights into key performance indicators such as efficiency, capacity utilization, cost effectiveness, and quality of operations
Establish clear KPIs and create interactive dashboards that serve as a single, reliable source of truth for monitoring and reporting on operational performance
Utilize advanced analytics techniques to identify emerging trends, predict future outcomes, and provide strategic recommendations to support informed decision-making across the organization
Lead the strategic planning of the workforce to ensure optimal staffing levels that align with service demands and support business growth initiatives
Implement and refine advanced models, tools, and processes for accurate labor forecasting, efficient scheduling, and continuous productivity optimization to meet customer service targets
Collaborate closely with Operations leadership, Finance, and the Commercial team to thoroughly evaluate the advantages and disadvantages of various service delivery models, ensuring alignment with overall business objectives
Work in conjunction with Operations leadership to identify, prioritize, and systematically track key strategic initiatives and projects
Drive the successful execution of projects from their initial conceptualization through to full implementation, often requiring cross-functional collaboration and coordination
Cultivate a workplace culture that embraces continuous improvement, leveraging methodologies such as Lean Six Sigma or other similar process optimization frameworks
Qualification
Required
A bachelor's degree in a quantitative field such as STEM (Science, Technology, Engineering, Mathematics), Data Analytics, Operations Management, Business Administration, or a closely related discipline is required
10 years+ of progressively responsible professional experience within a manufacturing or service operations environment, with a strong preference for experience in the medical device or regulated life sciences industry
Demonstrated expertise in long-term workforce planning, capacity modeling, and cost optimization techniques, including advanced scheduling and intraday resource management
Proficiency in workforce management tools such as Verint, NICE, Aspect, or similar platforms is essential
Strong expertise in analytics, encompassing the identification of appropriate metrics, effective metric visualization, and the ability to interpret data to derive actionable insights
Must be proficient in current business intelligence tools like Tableau, PowerBI, Domo, or similar platforms
Demonstrated proficiency in various project management frameworks
Excellent communication skills are paramount, with the ability to simplify complex information and articulate a clear, concise narrative for a senior executive audience
A proven track record of making decisions based on data analysis and insights
A strong ability to work effectively and collaboratively within teams and across different departments
Preferred
An MBA or Master's degree is preferred
PMP certification being preferred
Benefits
Cash bonus
Equity
Company
Heartflow
Heartflow is a medical technology company that provides various methods of diagnosis and treatment of cardiovascular disease.
501-1000 employees
H1B Sponsorship
Heartflow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (6)
2022 (9)
2021 (12)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$890.72MKey Investors
Bain Capital Life SciencesPanorama Point PartnersCapricorn Investment Group
2025-08-08IPO
2025-03-26Convertible Note· $98M
2023-04-06Series F· $215M
Leadership Team
John Farquhar
President and Chief Executive Officer
Tim Fonte
Chief Technology Officer
Recent News
The Motley Fool
2025-12-19
News-Medical.Net
2025-12-12
Company data provided by crunchbase