CareDx, Inc. · 1 week ago
Senior IT Support Manager
Brisbane, CA
Full-time
Onsite
Senior Level
$135K/yr - $175K/yr
5+ years expCareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated healthcare solutions for transplant patients. The Senior IT Support Manager will lead the IT Support team, providing end-user systems administration and support, ensuring high-quality technical assistance, and managing multiple IT systems and applications.
BiotechnologyHealth CareHealth DiagnosticsInformation Technology
Responsibilities
Lead and mentor the IT Support team, fostering a collaborative environment and ensuring high-quality technical support
Work with vendors for licensing and contracts management
Provide laboratory, office, and remote users technical support via remote tools, phone, email and chat
Develop and implement IT policies and best practice guides to enhance service delivery
Consistently strive to provide the ultimate client experience by being responsive and empathetic to users’ IT issues
Prioritize, schedule, and resolve service desk incidents and requests in a timely and efficient manner
Provide support for account and group administration of on-premise and cloud-based applications
Diagnose and resolve hardware and software issues, guiding staff through steps
Testing and documentation of new solutions and processes to continually improve IT services and support
Ability to train end users on IT applications and systems as needed
Provide support on lab systems, label printers, copiers, and other electronics as needed
Participate in evaluations of new software, hardware, and tools
Assist with strategic initiatives providing input into IT processes, procedures, and service level development
Participate in decisions regarding downtime impact on users through accurate communication, planning of scheduled downtime, and quick problem resolution
Creation of knowledgebase articles and documentation as required
All other duties as assigned by management
Qualification
Required
Education: HS Diploma/GED required, Associates Degree or higher preferred
5+ years of experience in IT Support management
Experience working with AD, M365/O365 Admin Centers, application provisioning, and troubleshooting
Experience with ServiceNow or other ITSM platforms
Knowledge of networking fundamentals
Must have strong customer service skills with an ability to communicate technical issues to non-technical users
Available to provide on-call, after-hours support for priority tickets as needed
Preferred
Experience with Intune/Endpoint Manager, or other endpoint management systems
Experience with Windows Server, Microsoft 365, SharePoint
IT certifications such as Microsoft, ITIL, ITSM, A+, Network+, etc
Benefits
Competitive base salary and incentive compensation
Health and welfare benefits, including a gym reimbursement program
401(k) savings plan match
Employee Stock Purchase Plan
Pre-tax commuter benefits
And more!
Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
Company
CareDx, Inc.
CareDx: Transforming Transplant Patient Care Through Novel Surveillance Management Solutions CareDx, Inc.
501-1000 employees
H1B Sponsorship
CareDx, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (8)
2023 (4)
2022 (22)
2021 (21)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$574.89MKey Investors
Bristol-Myers SquibbSprout Group
2021-01-21Post Ipo Equity· $164M
2020-06-09Post Ipo Equity· $117.1M
2018-11-13Post Ipo Equity· $52.8M
Leadership Team
John Hanna
President and CEO
Nathan Smith
Chief Financial Officer
Recent News
2026-01-08
2026-01-06
Company data provided by crunchbase