LPL Financial · 4 hours ago
AVP Technology Lead – Service Center Technologies
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
$140K/yr - $234K/yr
10+ years expLPL Financial is among the fastest growing wealth management firms in the U.S. They are seeking a strategic and hands-on AVP Technology Lead to architect and deliver next-generation Service Center technologies. This role involves solution architecture, hands-on development, and technology leadership to enhance servicing experiences for customers and advisors.
FinanceFinancial Services
Responsibilities
Serve as technical leader, solution architect, and hands-on developer working with Agile Product Delivery teams
Design and implement modern service center architectures, including cloud migration, microservices, and API-first frameworks
Enable end-to-end experiences by orchestrating customer journeys ensuring continuity across digital and assisted channels
Drive automation of routine tasks and introduce agentic AI integrations to optimize both customer and advisor interactions
Demonstrated ability in designing and implementing data architecture for customer experience enablement, ensuring secure, scalable, and compliant data flows
Lead platform modernization efforts, including redesigning legacy components and implementing advanced call routing and personalization strategies
Integrate and optimize workforce management and reporting tools to improve operational efficiency and advisor performance
Collaborate with QA and DevOps to adopt CI/CD, test-driven development, and automation best practices
Participate in Agile ceremonies and lead engineering forums for design reviews and delivery assignments
Evaluate and integrate emerging technologies (GenAI, RPA, predictive analytics) to enhance business processes
Communicate effectively with technical and non-technical stakeholders, influencing strategic decisions and driving adoption
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology, or equivalent
10+ years of experience in call center platform technologies, including solution architecture and hands-on development
Hands-on experience implementing third-party platforms for contact center operations and customer experience enablement, such as NICE, Nexidia, Salesforce, CoPilot, or Dynamics
Experience with JavaScript and Python for building advanced integrations and enhancing platform capabilities
Strong expertise in microservices, event-driven design, and API-first development
Demonstrated ability in designing and implementing data architecture for customer experience enablement
Practical experience with cloud-native servicing platforms, omnichannel systems, workforce management, and reporting frameworks
Preferred
Experience with GenAI, predictive analytics, and AI-driven personalization
Experience with security and compliance frameworks for cloud and data architectures
Benefits
401K matching
Health benefits
Employee stock options
Paid time off
Volunteer time off
Company
LPL Financial
LPL Financial provides investment solutions and tools for independent financial advisors.
5001-10000 employees
H1B Sponsorship
LPL Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (106)
2024 (105)
2023 (122)
2022 (127)
2021 (65)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$2.5B2025-03-31Post Ipo Equity· $1.5B
2024-06-03Post Ipo Debt· $1B
2010-11-18IPO
Leadership Team
Rich Steinmeier
Chief Executive Officer
Sid Vyas
Chief Technology Officer/EVP
Recent News
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2025-12-16
2025-12-12
Investor's Business Daily
2025-12-11
Company data provided by crunchbase