Velonex Technologies ยท 1 month ago
Support Technician Level II
Boston, MA
Full-time
Hybrid
Mid Level
$70K/yr - $75K/yr
3+ years expVelonex Technologies is a dynamic company recognized for its service excellence, seeking a skilled Support Technician Level II. In this role, you will provide technical assistance and support for computer systems and applications, manage IT infrastructure, and resolve technical issues for clients primarily in the Greater Boston area.
Cloud ComputingCloud Data ServicesConsultingCyber SecurityInformation TechnologyTechnical Support
Responsibilities
Responsible for supporting end-users onsite for our corporate users. Function as level 2 with level 1 help desk support
Manage client's IT infrastructure including Servers, Workstations, and mobile devices. Adheres to and implements security policies, user on-boarding and off-boarding
Identify, research, and resolve Level I support tickets using User Support tools and processes
Escalate issues, when necessary, within departmental guidelines and processes for resolution
Maintain and support client operating systems and end-user software using remote administration tools
Maintain, update, analyze, troubleshoot, and repair computer, network, and printing systems/hardware
Able to create and maintain procedures, documentation, and reports. Detailed records are vital
Willing to work after hours when needed
Qualification
Required
3+ years of experience with Microsoft 365, Microsoft desktop and server systems, Active Directory, and Azure
3+ years of Networking - TCP/IP, DNS, DHCP, Routing, VPN, Wireless networks, and Firewalls (Ubiquity, FortiGate)
Knowledge of Storage arrays, backup and replication solutions, monitoring systems
Proven ability to troubleshoot hardware, software, and network issues quickly and effectively
Experience in troubleshooting technical issues at a higher level
Must have a reliable car
Willing to work after hours when needed
Excellent verbal and written communication skills
Able to create and maintain procedures, documentation, and reports
Preferred
Certifications or experience with products from VMware, FortiGate, Microsoft, and Cisco
Experience with TrendMicro, Dell Server, and storage, Symantec backup exec and enterprise vault, Veeam, CrashPlan, Google Apps, and Apple products
Knowledge working for an MSP with remote monitoring and management tools
Experience in the design and implementation of IT solutions to fit the client needs
Familiar with setting up VMware Virtual infrastructure. Hyper-V an advantage
Experience in Project Management & Deployments
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Velonex Technologies
Velonex Technologies is a managed service firm that offers cybersecurity solutions, cloud solutions, and IT consulting.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Isaac Maimon
Chief Technology Officer
Doug LaRose
Chief Financial Officer
Company data provided by crunchbase