Security First Insurance · 3 hours ago
Customer Support Supervisor
Ormond Beach, FL
Full-time
Onsite
Entry, Mid Level
2+ years expSecurity First Insurance is seeking a Customer Support Supervisor to lead and develop a high-performing team. The role involves overseeing daily operations, ensuring customer service goals are met, and handling escalations.
Insurance
Responsibilities
Lead and mentor customer support specialists to meet performance goals
Monitor team performance and ensure quality standards are met
Manage employee schedules and adherence to optimize efficiency
Handle escalations, collaborate with cross-functional teams, and resolve issues
Oversee team training, timekeeping, and payroll management
Qualification
Required
High School Diploma or GED
Two (2) years' experience in a contact center or customer service supervisory role
OR an equivalent combination of education, certification, training, and/or experience
May be required to possess a valid state of Florida driver's license
Florida property & casualty (P&C) 220 license or ability to obtain within 1 year of employment
Insurance industry designations or trade certifications as required
Preferred
Bachelor's degree in a related field
Three (3) years of industry experience in property & casualty (P&C) underwriting or claims or financial services industry
Prior experience with coaching and training team members
Bilingual (Spanish / English)
Company
Security First Insurance
Security First Insurance Company, a leading provider of homeowners insurance in Florida, is based in Ormond Beach, Florida.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brandi Hodge, MBA
HR Business Partner
Scot E. Moore
Chief Accounting Officer (CAO)
Recent News
2025-10-23
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