TheMasonGroup ยท 1 month ago
Program Manager, Registrar (Sports)
Warrington, PA
Full-time
Hybrid
Mid Level
$45K/yr - $60K/yrTheMasonGroup is a multi-location youth sports organization, and they are seeking a Program Manager, Registrar to oversee all registration, onboarding, compliance, and data management. This operational role requires a highly organized and tech-savvy individual to ensure every athlete, coach, and volunteer is properly registered and compliant for each season.
ConsultingHuman ResourcesRecruitingStaffing Agency
Responsibilities
Manage registration for players, coaches, volunteers, and teams
Build, update, and optimize registration forms and program offerings
Assist Directors with rosters, player movement, refunds, and special requests
Maintain accurate records across multiple systems
Ensure all required documentation is completed:
Process, track, and monitor volunteer clearances
Ensure compliance before season start
Track CPR, First Aid, concussion training, etc
Verify requirements, renewals, and documentation
Oversee onboarding for 500+ seasonal volunteers
Provide training materials and policy documents
Assign coaches to teams and ensure all steps are complete before approval
Manage workflow for league readiness (rosters, schedules, game cards, documents)
Maintain large datasets of athletes, volunteers, schedules, and compliance
Coordinate with site leads to ensure all materials are delivered on time
Provide accurate roster and field data to scheduling leads
Assist with building and adjusting game/practice schedules
Help resolve conflicts and communicate schedule updates
Serve as the main contact for parents, coaches, and volunteers regarding registration and compliance
Respond promptly to high-volume inquiries
Draft and send announcements, updates, and reminders
Recruit, hire, and support Assistant Registrars as needed
Build training materials and workflow standards for the registration team
Qualification
Required
Experience in registration, operations, customer service, or administration
Strong technical skills and ability to manage multiple software platforms
Ability to work independently and reliably in a remote role
Availability for extended hours during seasonal peaks
Exposure to Google Workspace skills (Gmail, Sheets, Forms, Docs, Drive, Shared Drives, Calendar)
Experience with scheduling or database platforms
High comfort level with technology and learning new systems
Strong operations and administrative background
Exceptional attention to detail and accuracy
Ability to manage large, seasonal registration cycles
Strong workflow and documentation skills
Highly organized
Proactive and resourceful
Self-motivated and reliable in remote work
Service-oriented, team-first mindset
Hands-on problem solver
Flexible and adaptable
Calm under pressure and high volume
Clear, confident communicator
Comfortable offering ideas and voicing concerns
Preferred
Youth sports, nonprofit, or program coordination experience
Experience onboarding players, volunteers, and/or staff
Familiarity with compliance workflows, background checks, and certification tracking
Experience supporting or training small teams
Benefits
Employee discount
Flexible schedule
Paid time off
Company
TheMasonGroup
TheMasonGroup is a human resource consulting firm that provides talent acquisition services.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageLeadership Team
S
Sean M. Hill
Principal
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