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JPMorganChase · 1 month ago

Product Support, Senior Associate - Benefits

8181 Communications Pkwy Bldg F, Plano, TX, 75024, US

Full-time

Onsite

Mid Level

3+ years exp

JPMorgan Chase is an innovative group within Card, focused on expanding Chase's business beyond traditional financial services. As a Product Support Senior Associate, you will facilitate process improvements and promote a positive team culture while managing business controls and preparing executive presentations.

Asset ManagementBankingFinancial Services

Growth Opportunities

No H1B

Responsibilities

Maintain key meeting and deliverable calendar, help prepare agendas, assist in meeting facilitation, document notes, follow-up on action items, and contribute to the development of presentation decks for leadership and stakeholder routines (e.g., Cabinet, Product BUR, All Hands) to showcase achievements and foster engagement and discussions

Collaborate with internal and external partners to monitor and coach team on Agile control adherence, evaluate changes to policy and regulation updates, and Control Change Manager requests, and help prepare process documentation, procedures, and audit readiness materials

Assist in enhancing internal onboarding, operating model resources, as well as employee onboarding activities, coordinate continuous learning sessions, and help host tool demos (e.g., Jira, Jira Align, Confluence)

Support the coordination of weekly status updates ensuring new workstreams are included and summaries are prepared for leadership communication

Help prepare for retrospectives, SurveyMonkey feedback surveys, and problem-solving sessions to identify opportunities, summarize solutions, and track completion of enhancements

Assist in fostering team engagement and cohesion by brainstorming and planning ice breakers, social hours, and coordinating logistics and fun activities during offsites

Aid in system access profile reviews with updates for ongoing maintenance and request team access to confidential initiatives

Qualification

Agile methodologiesProcess mappingPresentation developmentConfluenceJiraExcelPowerPointTeam engagementOrganizational skillsAttention to detail

Required

3+ years of experience in managing multiple workstreams in fast-paced environments

Excellent organizational skills and attention to detail for coordinating meetings, agendas and deliverables

Professional presentation development and engagement skills, including detailed tracking of notes and action items

Experience with process mapping, procedure creation and control reviews of changes to policy and standards, as well as collaboration with Business Controls and Audit teams

Exposure to Agile methodologies, creating psychological safety especially during retrospectives, and performing process improvement analysis

Competent with tools like Confluence, Teams, Jira, Controls Change Manager, Excel, and PowerPoint

Bachelor's degree or equivalent experience

Preferred

Familiarity with tools such as Jira Align, Agile Central, Menti and SurveyMonkey

Develop creative ideas for engaging teams through creative ice breakers and team-building activities

Ability to maintain a positive attitude amidst shifting priorities and evolving responsibilities to support a growing team

Company

JPMorganChase

Glassdoor4.0

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000

New York, New York, USA

10001+ employees