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GULF COAST CENTER · 1 month ago

Program Manager - Mental Health Adult

Texas City, TX

Full-time

Onsite

Mid, Senior Level

3+ years exp

Gulf Coast Center is committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. The Program Manager is responsible for the daily operations of the Mainland Community Service Center outpatient mental health adult clinic, ensuring compliance with performance measures and overseeing service provision. This role also involves budget management, staff supervision, and promoting integration of mental health services.

Health CareMental Health

Responsibilities

Manages and oversees the daily operations of the Mainland Community Service Center Adult Mental Health clinic

Monitors the work of personnel to ensure that all services and program requirements are met pursuant to GCC Policies & Procedures and the current HHSC performance contract

Participates in recurring HHSC Technical Assistance calls as directed

Will provide oversight to program personnel to monitor individuals' progress to ensure the efficient completion of MH adult service provision and to ensure patient satisfaction

Responsible for implementing standardized revenue cycle management processes

Promotes integration of mental health, recovery and crisis services at clinic sites for better efficiencies and improved customer service

Maintains a current knowledge base with regard to rules, regulations, policies and procedures relating to behavioral health service delivery

Directs the coordination of positive inter and intra communications to share information regarding quality of care, member issues and cost-effective services and works across GCC service delivery areas to achieve objectives

Demonstrates and supports a commitment to Center goals and the agency's mission. Creates and supports an environment which fosters teamwork, cooperation, respect and diversity. Maintains excellent rapport with persons served, internal providers, and acts as liaison with outside entities as required

Responsible for participating in development activities for data driven management. Program managers develop and utilize program data to evaluate program implementation of standardized operational workflows, to measure program staff productivity and to improve program outcomes

Responsible for monitoring staffing levels within the team; includes the hiring and training of new staff

Keeps Director of Behavioral Health Services informed by reviewing and analyzing program productivity reports; summarizing information & identifying trends with submission of monthly productivity/performance report

Conducts QA reviews of clinical documentation. Identify and address deficiencies as appropriate to ensure accurate documentation of service provision

Responsible for maintaining ANSA certification as well as ensuring current certification amongst clinicians. Coordinates with ANSA Super User for semi-annual QA activity

Responsible for ensuring the completion of the initial and annual ANSA recertification pursuant to the Praed Foundation and DSHS contract. Any lapse in certification will result in formal disciplinary action. Exception: If certification lapse/expiration is reported to supervisor within 24 hours of expiration date, employee will be granted opportunity to recertify by close of following business day. Any lapse/expiration greater than 24 hours will result in termination of employment. Additionally, all certified practitioners are responsible for participating in annual quality assurance training activity performed by the identified ANSA super user

Complete LPHA assessment necessary to determine eligibility for admission (inclusive of priority population)

Complete the required diagnosis form indicating all five diagnostic categories

Accurately complete all LPHA Center required documentation necessary for admission process

Assure all required LPHA documentation is printed, signed, and filed in respective records

Assists with the development of guidelines, policies, and procedures, and monitors compliance

Ensures a clinical and/or administrative approach to service delivery

Work with the Chief Nursing Officer to plan for the implementation of the Center's best practices including Suicide Safe Care best practices

Prepares and monitors program budgets and regularly monitors program's ability to generate revenue

Facilitates efficient and effective communication within and across GCC departmental areas

Regularly conducts program staff meetings

Conducts performance evaluations of assigned staff in order to give employees timely feedback on their performance

Schedules assigned staff to participate in mandatory training in order to ensure staff competence and development

Promotes and advocates principles of workforce diversity at the Center

Promotes personal and professional growth of all employees within the service department so that a competent workforce is maintained

Will monitor employee personal leave balances to ensure compliance with Center leave policies. Will schedule employee personal leave in a manner that minimizes interruption to Center services

Utilizes work time effectively to insure that all assignments are completed in a thorough and timely manner

Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop and continue our community partnerships as it relates to the position

Treat all individuals with the utmost courtesy, decency and respect

Provide responsive, and efficient services

Interact with staff, consumers, local entities and advocacy groups to provide a service that meets local needs

Provide highest level of Customer Service for both internal and external customers

Required to report personnel leave; flex time and emergency leave to assigned supervisor

Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate Compliance Plan

Consistent adherence to the Center's Dress Code

Consistent adherence to Center safety guidelines and expectations

May be required to travel within Brazoria and Galveston Counties

Out of region travel may be required to attend trainings

Must maintain a clear driving record and driver's license in accordance with our Driver Policy

Qualification

LCSWLPC licensureBehavioral health experienceProgram managementBudget analysisCrisis interventionMental health knowledgeLeadership skillsComputer proficiencyCommunication skillsTeamworkProblem-solving

Required

Minimum of a Master's Degree with an LCSW or LPC licensure

LCSW or LPC licensure

At least three years of work-related experience with behavioral health adult population, broad knowledge of local community resources as well as leadership experience required