White Lodging · 1 month ago
Director of Accounts Receivable
Merrillville, IN
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expWhite Lodging is a key player in the hospitality industry, and they are seeking a Director of Accounts Receivable to oversee all accounts receivable operations. This role involves ensuring accurate billing and collections while maintaining strong internal controls and supporting both property-level and corporate teams.
Hospitality
Responsibilities
Lead, mentor, and provide AR guidance to property-level management and financial teams
Design and implement AR policies, procedures, and best practices aligned with industry standards and company objectives
Identify opportunities for process improvement, automation, and system optimization
Oversee end-to-end AR activities, including billing, invoicing, collections, payment application, and reconciliation
Oversee and manage the credit card chargeback process, ensuring timely dispute resolution and communication with properties
Ensure accuracy and timeliness of all AR (cash, credit cards, direct bill) across multiple properties and brands
Manage credit approval processes, credit limits, and risk assessments for clients and groups
Monitor aging reports, delinquency trends, and collection efforts to ensure strong cash flow performance
Ensure compliance with brand standards, corporate policies, and regulatory requirements
Partner with property finance teams and managers to address and resolve billing concerns promptly, supporting efficient operations and positive client experiences
Liaise with properties and external clients to address escalated billing or payment inquiries and engage collection agencies if needed
Prepare and distribute monthly AR reports to senior leadership and property teams, providing insights into aging, collections performance, chargebacks, and trends
Conduct training and support sessions for property-level and corporate teams on AR processes, billing standards, and best practices to ensure consistency across all locations
Collaborate with internal audit and accounting teams to support month-end processes and financial reporting
Oversee AR system configuration and data accuracy across PMS, POS, and financial platforms
Lead initiatives related to AR system upgrades, integrations, and digital payment solutions
Qualification
Required
Bachelor's degree in Accounting, Finance, Business Administration, or a related field
5+ years of professional experience in accounts receivable, credit management, or hotel finance/accounting
Proven leadership experience managing corporate-level or multi-property financial operations
Strong understanding of hospitality financial processes, group billing, and brand requirements
Exceptional analytical skills with experience interpreting financial data and generating insights
Excellent communication, negotiation, and relationship-management skills
Strong attention to detail and ability to manage multiple deadlines in a high-transaction, fast-paced accounting environment
Demonstrated ability to streamline processes and drive operational efficiencies
Ability to evaluate, implement, and enhance financial technologies to drive process improvements and standardization across all properties
Proficiency in MS Office Suite: Word, Excel, Outlook, Teams and PowerPoint
Preferred
Prior hospitality industry experience with proficiency in hospitality AR and financial systems strongly preferred
Company
White Lodging
A leader among hotel management companies, with a diverse range of hotels in our portfolio.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Anderson
Executive Vice President, Chief Operating Officer
Joe Pagone
Senior Vice President Operations
Recent News
2025-12-09
2025-10-02
2025-09-30
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