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Troon · 2 hours ago

Community Association Manager

Naples, FL

Full-time

Onsite

Senior Level

5+ years exp

Troon is excited to announce the exceptional career opportunity of Community Association Manager. The Community Association Manager oversees all aspects of the HOA operations, ensuring superior service, managing relationships between the community and its residents, and working closely with the Board of Directors and Troon Leadership.

Hospitality

Responsibilities

Delivers and promotes prompt, courteous and genuine service to all residents, guests and employees

Motivates, directs, and assists department heads, and front-line staff on a daily basis

Plans, develops and implements operational procedures and methods in concert with TROON practices and policies

Oversees the Privacy functions in coordination with the Board

Ensures that goals and objectives of the HOA are implemented to meet the expectations of the residents, Board of Directors, and Troon Management

Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly and annual financial statements for the HOA; takes effective corrective action as required

Maintains respective memberships with relevant professional associations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field

Understands and keeps abreast of HOA’s financial record keeping

Completes daily, month-end and annual reporting as required

Monitors the quality of the HOA’s services and ensures maximum resident satisfaction

Secures and protects the HOA’s assets, including facilities and equipment

Builds and nurtures professional relationships between the Community, the Team Members and the Company

Assist in directing and coordinating the activities of contracted vendors and evaluating their performance

Facilitate and prepare paperwork for meetings, such as Budget, Annual and Board of Directors

Investigate complaints, disturbances and violations and resolve problems following rules

Inspect grounds (including residences), facilities, and equipment to determine necessity of repairs or maintenance

Solicit and analyze bids from contractors for community repairs and/or maintenance

Assist in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed

Maintain records of maintenance and operating costs

Purchase supplies as needed

Assist Board with the selection of vendors and manage contracts for provision of Association services such as cleaning, maintenance, and security services as directed

Assist in the preparation of detailed budgets and financial reports for Associations

Confer regularly with community association members to ensure their needs are being met

Meet with the Board of Directors and committees to Association matters

Provides leadership to Team Members

Qualification

Community Association Manager LicenseCommunity management experienceBudgetingCost analysisLeadership experienceComputer literacyEffective communicationTeam management

Required

Community Association Manager (CAM) License required

High School Diploma required

Must obtain any required local and state licenses or certifications

Five years of previous community management experience in association operations required

Proven leadership experience is mandatory

Ability to communicate effectively with residents and employees in one-on-one and small group situations in a fast paced environment

Ability to create and disseminate clearly written correspondence

Ability to delegate responsibilities

Ability to motivate, develop and manage a team

Must be computer literate

Must be able to perform math computations essential for budgeting and cost analysis purposes

Preferred

Bachelor's degree preferred

A minimum of ten years of professional experience is preferred

Company

Troon

Experience the world of Troon® at the greatest golf properties in the world the next time you play one of our luxury golf courses! Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail.

Founded in 1990

Scottsdale, Arizona, US

10001+ employees