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St. Luke's University Health Network · 1 month ago

Patient Concierge, Internal Medicine, Bethlehem

Bethlehem, PA - 1530 8th Ave

Full-time

Onsite

Entry Level

1+ years exp

St. Luke's University Health Network is dedicated to providing exceptional healthcare services and improving access to care. The Patient Concierge role focuses on advocating for patients and creating a positive patient experience while performing various administrative and support tasks within the practice.

Emergency MedicineFitnessHealth CareHospitalNon ProfitPersonal Health

H1B Sponsor Likely

Responsibilities

Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions

Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests)

Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process

Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes

Supports other practice-based team members by promptly addressing in-basket clerical pool messages

Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests

Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries

Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments

Qualification

Customer ServiceCommunication SkillsTime ManagementCompassionEmpathy

Required

High School graduate or equivalent required

Excellent communication, facilitation, and presentation skills

Focused on compliance

Demonstrates continuous growth

Quality-driven

Service-oriented

Excels at time management

Ability to communicate to patients concisely and clearly

Ability to listen, express compassion and empathy, and communicate with a patient centric mindset

Preferred

Graduates of administrative training programs

Minimum one year practice-based experience or in a similar healthcare setting

Customer Service experience

Company

St. Luke's University Health Network

Glassdoor3.9

St. Luke's University Health Network is a nonprofit, regional health network that provides care primarily in Pennsylvania and New Jersey

Founded in 1872

Bethlehem, Pennsylvania, USA

10001+ employees

http://www.slhn.org/

H1B Sponsorship

St. Luke's University Health Network has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6)

2024 (8)

2023 (12)

2022 (6)

2021 (6)

2020 (7)