Technical Support Engineer jobs in United States
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Reform · 1 month ago

Technical Support Engineer

positionSan Francisco, CA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$110K/yr - $140K/yr

Reform is seeking a Technical Support Engineer to support customers' day-to-day success and ensure the reliability of automations. This role involves problem-solving, diagnosing issues, and collaborating with engineers to deliver timely fixes.

Artificial Intelligence (AI)Logistics
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H1B Sponsor Likelynote

Responsibilities

Own inbound customer support requests, triage issues, and resolve them quickly and accurately
Monitor and validate customer automations, ensuring they’re running reliably and identifying failures before customers do
Troubleshoot technical issues across workflows, integrations, and data pipelines; escalate when needed
Collaborate closely with Forward Deployed Engineers to diagnose root causes and deliver timely fixes
Document recurring issues, create internal runbooks, and share structured feedback to improve the platform
Help customers understand best practices and provide clear updates, explanations, and next steps

Qualification

Troubleshooting technical problemsReading codeTechnical logsExperience in logisticsCommunication skillsHighly organizedCustomer empathyBias toward actionThrive in fast-paced environment

Required

Strong communication skills and customer empathy in a B2B environment
Ability to troubleshoot and solve technical problems with urgency and precision
Comfortable reading code or technical logs (Python, Node.js, React)
Highly organized and detail-oriented with a bias toward action
Ability to thrive in a fast-paced, high-ownership environment

Preferred

Experience in logistics or a strong interest in learning the industry
Writing code is a bonus

Benefits

Comprehensive health, vision, and dental insurance.

Company

Reform

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AI-powered workspace for freight forwarding
dateFounded in 2023
location
San Francisco, California, USA
people-size2-10 employees
web-link
https://www.reformhq.com

H1B Sponsorship

Reform has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Early Stage
Total Funding
$2.56M
2024-04-05Seed· $2.56M

Leadership Team

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Pradhit Gosula
Co-Founder
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Recent News

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Company data provided by crunchbase