Tom Wood · 1 month ago
Internet Manager - Tom Wood Ford
Indianapolis, IN
Full-time
Onsite
Mid, Senior LevelTom Wood Inc. is a family-owned and locally operated company with over 50 years of experience. They are seeking an Internet Manager to oversee online sales leads and digital communications, ensuring effective coordination between the internet sales department and the showroom to maximize customer satisfaction.
FashionJewelryRetail
Responsibilities
Manage all inbound internet leads from dealership websites, OEM portals, third-party sources, and social platforms
Maintain a consistent follow-up process using CRM tools (e.g., VinSolutions)
Set appointments and coordinate with the sales team to ensure leads are properly handled and closed
Track, measure, and improve lead response times, contact ratios, appointment set/show rates, and sales conversions
Handle outbound communication campaigns (email, phone, and text) to increase engagement and retention
Ensure all online vehicle listings are accurate, attractive, and up to date (pricing, photos, descriptions, etc.)
Work with marketing to optimize online presence on dealership websites, third-party marketplaces, and social channels
Ensure all online interactions reflect dealership values and provide a premium buying experience
Follow up with customers post-purchase for satisfaction and online reputation management
Manage online reviews and reputation through online platforms
Resolve customer concerns or complaints promptly and professionally
Generate weekly and monthly performance reports including lead volume, response times, appointment metrics, and sales results
Present actionable insights to management for continuous improvement
Qualification
Required
Proven experience in internet or BDC (Business Development Center) management within an automotive environment
Strong CRM proficiency and understanding of digital lead sources
Excellent communication, leadership, and organizational skills
Analytical mindset with a focus on measurable results
High energy, goal-oriented, and customer-focused
Required-valid driver's license with clean driving record
Benefits
PTO & Vacation
Paid Holidays
Medical
Dental
Vision
401k with Company Match
Life
Disability
Training
Tuition Reimbursement
Service Awards
Career Advancement
Wisely & DailyPay
Company
Tom Wood
Tom Wood is an online store that sells jewelry and fashion products.
Founded in 2013
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase