City of New York · 1 month ago
IT Help Desk Specialist
New York City, NY
Full-time
Onsite
Entry, Mid Level
$52K/yr - $69K/yr
1+ years expCity of New York is seeking an IT Help Desk Specialist for the New York County District Attorney’s Office. The Specialist will provide prompt and efficient technical support to all levels of staff, ensuring timely resolutions to issues and maintaining high standards of professionalism in a busy IT Help Desk environment.
GovernmentLegalPublic Relations
No H1B
Responsibilities
Perform high-level triage of computer and applications related problems to assign to proper unit or specialist
Respond promptly and notify appropriate IT teams of system, application, or any other urgent issues
Act as resource to technicians and first line support telephone operators
Represent IT and be point person for any technical issues during off hours
Assist users with preliminary identification of computer and application related issues
Perform in a high-volume IT Help Desk call center, with a high degree of professionalism
Escalate issues as required and ensure a timely distribution of information within the organization to expedite resolutions
Keep stakeholders informed about ongoing issues and resolutions
Follow the client support guidelines as outlined by supervisor
Maintain support documentation as needed
Move computer equipment
Install, configure, and troubleshoot computer hardware and software
Accurately maintains Unit's call center tracking system ensuring that calls are entered accurately and in a timely fashion
Troubleshoot both PC and Mac hardware and software
Perform other related duties and tasks as assigned
Qualification
Required
Bachelor's degree from an accredited college
Minimum one (1) - four (4) years of relevant experience in supporting users
Preferred
Additional technical training a plus
Knowledge of iManage
Strong technical background in computer hardware and software, and troubleshooting required
Ability to learn and understand internally developed applications quickly
Ability to work independently during off hours
Knowledge of both PC and Mac hardware and software
Proficient in Microsoft products (including Windows 10,11 and Office 0365), with the ability to quickly learn and incorporate new releases and updates
Excellent interpersonal, organizational, and communication skills required
Ability to assist users with application related questions and issues
Ability to follow directions and apply proper policies, procedures, and guidelines
Strong attention to detail and high concern for data accuracy
Dependable team player who works collaboratively and cooperatively with staff in a team-oriented environment
Ability to multi-task in a fast-paced environment, prioritize among competing needs, and respond quickly to requests for information
Ability to interact with all levels of staff and vendors
Company
City of New York
City of New York, often called as New York City, is the most populous city in United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carl G Esposito
Chief Information Security Officer
Dawn Miller
Senior Advisor to the Chief Climate Officer
Recent News
The Real Deal
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