Tail Light • Bouncie · 1 month ago
Client Success Specialist
United States
Full-time
Remote
New Grad, Entry LevelBouncie is seeking highly skilled Client Experience Specialists who excel in customer service within software-enabled applications. As a key member of the Client Experience team, you will guide users through questions, troubleshoot issues, and deliver an exceptional experience at every touchpoint.
Computer Software
Responsibilities
Guide users through product features, functionality, and best practices
Troubleshoot technical issues and anomalies to identify clear paths to resolution
Manage multiple real-time chat conversations with accuracy, professionalism, and warmth
Delivering an exceptional user experience maintaining Bouncie’s reputation for industry-leading customer care
Qualification
Required
Outstanding written communication skills
A genuine passion for helping people, especially when the situation is challenging!
Quick thinking and comfort responding in a fast-paced, chat-based support environment
Ability to build user confidence quickly through clear, friendly, and professional interactions
Highly organized, detail-oriented, and able to manage multiple tasks in a dynamic, technology-driven setting
Benefits
We provide top-tier computers, software, and equipment so you can do your best work from anywhere.
Company
Tail Light • Bouncie
Launched in 2017, Bouncie is the leading GPS Vehicle Tracker and connected vehicle mobile application.
Founded in 1998
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Eniko Papp
Controller/CAO
Recent News
2025-10-16
2025-04-28
2022-06-03
Company data provided by crunchbase