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U.S. Bank · 15 hours ago

PWM Client Services Team Leader (New Account Opening)

Los Angeles, CA

Full-time

Hybrid

Mid, Senior Level

$98K/yr - $116K/yr

7+ years exp

U.S. Bank is on a journey to help customers and businesses make better financial decisions. The PWM Client Services Team Leader is responsible for leading the New Accounts team, ensuring operational excellence and compliance while providing exceptional client service during the account opening process.

BankingFinancial ServicesInsuranceMortgageWealth Management

Responsibilities

Provide strategic direction and day-to-day leadership to the New Accounts team

Mentor and develop team members, fostering a culture of accountability, collaboration, and continuous improvement

Set performance goals and monitor KPIs to ensure timely and accurate account openings

Manage the end-to-end process for opening banking, new trust, and investment accounts, including documentation review and verification

Ensure compliance with governing documents, state statutes, and company policies

Strong in legal documents

Coordinate with internal teams (Trust Officers, Investment Consultants, Operations, Private Wealth Advisor) to facilitate timely account setup

Serve as the initial point of contact for clients during the onboarding process

Provide clear communication regarding requirements, timelines, and next steps

Deliver exceptional client service to build trust and encourage long-term relationships

Adhere to all regulatory and corporate compliance standards, including KYC, Beneficial Owner Rule, and fiduciary requirements

Monitor risk indicators and escalate issues as needed

Complete all required risk management and compliance training

Work closely with Private Wealth team, Banking, Trust, and Investment teams to align account setup with client objectives

Partner with Market Leader, Market Director, Wealth Advisors, Bankers to ensure smooth transition from onboarding to account opening

Maintain accurate records and documentation for all new accounts

Track and report on account opening metrics and identify opportunities for process improvement

Ensure timely resolution of any discrepancies or client concerns

Maintain accurate records and audit trails for all account openings

Qualification

Private Wealth ManagementFiduciary law knowledgeLeadership skillsTrust administrationInvestment servicesLegal document reviewClient relationship managementAnalytical skillsDigital onboarding platformsProblem-solving skillsOrganizational skillsCommunication skills