University of California, Santa Cruz · 4 hours ago
Program Assistant
Santa Cruz County, CA
Full-time
Hybrid
New Grad, Entry Level
$31.40/hr - $34.46/hrThe University of California, Santa Cruz is known for its innovative approach to education, and they are seeking a Program Assistant for their UC Scout Customer Support Team. This role focuses on delivering high-quality service to students, parents, teachers, and school partners, while providing frontline support and ensuring a smooth experience for all users.
ArtEducationUniversities
Responsibilities
Providing customer support via phone, email, and other communication channels
Handling course setup and assisting students and teachers throughout the enrollment and instructional process
Coordinating program logistics with attention to detail and a focus on customer experience
Performing a variety of administrative tasks with a proactive and service-oriented mindset
Qualification
Required
High school diploma or equivalent experience
Demonstrated effective written communication skills
Demonstrated effective verbal communication skills and active listening skills
Strong interpersonal skills demonstrated by an ability to interact effectively with students, staff, instructors, the general public, and the department, and an ability to develop and maintain good working relationships with vendors
Demonstrated attention to detail
Strong customer service skills internally and externally
Critical thinking skills
Multi-tasking and time management skills
Strong level of computer skills with proficiency in G Suite or equivalent software, and teamwork tools (e.g., Google Chat)
Ability to maintain composure with challenging situations and individuals
Ability to work collaboratively on a remote team, with minimal direction in a high-volume department with frequent interruptions
Ability to adapt to constantly shifting priorities, while managing strict and sometimes competing deadlines and unexpected urgent situations
Preferred
Bachelor's degree in related area and / or equivalent experience / training
Professional experience with educationally disadvantaged populations in an educational context
Experience in, or knowledge of, the field of K-12 Online Education
Demonstrated commitment to issues of social justice
Fluency in a Language Other Than English (LOTE) that is commonly spoken in California
Knowledge of current pedagogical and instructional methodology best practices
Familiarity with the organization's processes, protocols, and procedures
Benefits
Full benefits
Company
University of California, Santa Cruz
UCSC opened in 1965 with 650 students. Forty-five years later, the campus is home to nearly 15,000 undergraduates and 1,500 graduate
Founded in 1965
1001-5000 employees
H1B Sponsorship
University of California, Santa Cruz has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (48)
2023 (52)
2022 (41)
2021 (46)
2020 (29)
Funding
Current Stage
Late StageTotal Funding
$19.6MKey Investors
U.S. Department of AgricultureNational Endowment for the Humanities (NEH)James S. McDonnell Foundation
2023-06-21Grant· $10M
2023-01-10Grant· $0.15M
2022-02-24Grant· $0.25M
Leadership Team
Benedict Paten
Professor
Marco Rolandi
Jack Baskin Endowed Chair in Engineering
Recent News
News-Medical.Net
2025-11-24
2025-11-08
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